DON"T AGREE TO AUTOMATIC PAYMENTSw/ VERIZON!! They won't cut service when they get automatic payments!! Tried to drop Verizon service for DEAD relative.15 phone calls, a PIN change, and ONE MONTH LATER they disconnected! I had to say TEN TIMES "She's DEAD" & "NO I DON"T WANT her phone service!" DON"T AGREE TO AUTOMATIC PAYMENTS! Or you might wind up paying for an EXTRA MONTH OF SERVICE!!

The had a great recent experience with… The had a great recent experience with their customer service. I know sometimes it depends on who the person is helping you but they did their job and then some this time. I’m extremely happy.

This company has gotten so big that it… This company has gotten so big that it has definitely lost touch with its customers. It takes a really long time and too many transfers to get anything started and nothing done. Avoid at all cost!! All my online orders were sent to the incorrect address even though I confirm and double confirm before submitting my information. It still ends up going somewhere else. Definitely a tech issue with how the information is being processed.

Not willing to keep customer Their customer service reps are really not that smart. In one conversation I repeated myself 8 times before he understood my questions. Their Fios TV service are getting worse by the day. They charge 3 times the amount for the Digital Voice, which you can, if you shop around for, can get cheaper. Overall if you chose to cut cable, Verizon will not be able to negotiate with the customer.

Great Service, but Expensive The reliability of Verizon's network is the best among some of the other wireless services providers I've been with, though their rates are much higher than what I was used to paying. My family plan with four lines (only two with data plans) runs me over $200/mo. for 1600 shared minutes. I guess I'm paying a premium for better service...