We upgraded our Verizon plan and… We upgraded our Verizon plan and customer, without asking, service rep offered us 2 new iPhones in exchange for our current iPhones. We agreed to transaction, Verizon charged our credit card for the tax, but would not ship the new phones. They put the shipment on hold. Told us to go our nearest Verizon store and complete the deal. The Verizon store would not honor the deal. This is fraud. Still waiting for credit for the tax charge. Verizon customer for over 20 years. UPDATE, finally able to talk to a supervisor, who is honoring the original agreement and crediting us for the inconvenience.

DON"T AGREE TO AUTOMATIC PAYMENTSw/ VERIZON!! They won't cut service when they get automatic payments!! Tried to drop Verizon service for DEAD relative.15 phone calls, a PIN change, and ONE MONTH LATER they disconnected! I had to say TEN TIMES "She's DEAD" & "NO I DON"T WANT her phone service!" DON"T AGREE TO AUTOMATIC PAYMENTS! Or you might wind up paying for an EXTRA MONTH OF SERVICE!!

I called and asked to extend my payment… I called and asked to extend my payment for 2 days and the agent processed my payment anyways WITHOUT my consent and bounced my checking account. I talked to a supervisor who reversed the payment but in the mean time it is still not back in my bank and I will now have not 1 but 2 bounced fees!!! I am beyond upset!

frustrated customer service seems to have forgotten those two very words: customer and service. website is a joke any time there is an issue in my account and don't bother trying the service dept via phone unless you have an hour or so to waste. online chat service is better but always seems to take way too long, 30-45 min, to solve simple issues.

Avoid VERIZON if at all possible Unfortunately, I'm forced to deal with this company. They are the worst. I'm convinced that they actually train their employees to deceive and/or lie to their customers. I've had so many bad experiences with them that I've lost count. I don't trust ANYTHING I'm told and insist that they put everything in writing as a result of years of manipulation, deception and lies. Forget about getting any "help" out of them....you need to pay your bill every month WHETHER OR NOT you are actually getting the SERVICE you are paying for. If you even manage to get someone on the phone, they want you to troubleshoot and fix the problem yourself and too bad if you can't. The worst.