Absolutely not a fan Absolutely not a fan. Unfortuantely it is one of the only internet providers in USA.

Antiquated, malfunctioning website Verizon is a big name in the industry, but the service is anything but. For a reputable TECHNOLOGY company, they do a horrible job of having an infrastructure setup for long time customers having an older phone. They actually sent me a text saying that I would only receive 4G when it's not too busy, and would receive 3G the rest of the time. They did something that resulted in me being no longer able to use my phone for a hotspot. Consistently takes an unusually long time to receive an sms message, let a lone an mms message. I am getting dropped more frequently. All of the above likely due to my comment about them delegating older phones that long time customers may have, to the back of the bandwidth line. On top of all that, their website looks like something from the 1990's, and so many bugs and malfunctions with the functionality of it. It's as if they have no QA department that tests it before deploying it to live production. All that, and they are still the most expensive cell service provider. To be fair, there coverage is still one of the best if not the best of all providers, and their customer service, although imperfect, I have never had a major problem with.

This company has gotten so big that it… This company has gotten so big that it has definitely lost touch with its customers. It takes a really long time and too many transfers to get anything started and nothing done. Avoid at all cost!! All my online orders were sent to the incorrect address even though I confirm and double confirm before submitting my information. It still ends up going somewhere else. Definitely a tech issue with how the information is being processed.

Verizon Fios customer service … Two Thumbs Down Verizon Fios customer service (800-837-4966) is the WORST I have ever had to deal with. I am exhausted and upset after every call. WILL NOT be renewing my contract because of this.

My TV and internet have not been… My TV and internet have not been working correctly for over a month. I had done all the self testing and automated correct they require and it failed completely. I called 6x and they did the remote correction 5x ( which deleted all my favorites and all my program reminders). The techs came out 3x and that was unsuccessful. One call was good with the woman at support and billing. That call was good. The final call was to tech support AGAIN and got H1B Visa support and poor support at that. He did not listen to a thing I said and basically turned over the repair to me. He is shipping( at $10) cost to me a new router at $18/month which I have to switch out and move and cable boxes to new locations. Then box up old equipment and mail back to them or drive 30-40 minutes to Verizon store. Totally dissatisfied