The Crown Plaza Memphis had bed bugs… The Crown Plaza Memphis had bed bugs and algae in the pool. In addition to this, upon checking in they asked for my credit card for incidentals (after I had already prepaid via a third party travel booking site.) They then proceeded to charge me $50 extra in incidentals and for another night. In total, I stayed 1 bed bug filled night and was charged for 3 nights, plus $50. Run! Do not stay here unless you enjoy what we went through.

Stay away from them at all costs Stay away from them at all costs. They take your money and then you’ll never hear from them again. There’s no way to speak with them only a messaging system. I’ve sent 10+ messages over 2 months and yet to get a response. I tested positive for Covid days before our trip and despite the hotel telling me their will be no cancellation charge on their end , Lovevacations took our money with no option to reschedule or anything. $700 wasted. Thanks Lovevacations!

We have tried for over 4 months to… We have tried for over 4 months to contact lovevacations to find out about our cancelled trip to Hawaii without success. lovevacations cancelled our trip (due to Covid which is understandable), received the funds back from the hotel and haven't contacted us regarding how we can use those funds for future travel. And, there is no way to email, call or chat with lovevacations online. They have literally disappeared with our money. We have issued a fraud complaint with our credit card company.

I booked a trip a couple weeks before… I booked a trip a couple weeks before 4th of July to another state. The city implemented a curfew and closed businesses. Needless to say I never went on the trip because it was affected by COVID. According to the policy of lovevacations, I was supposed to be contacted to make future arrangements. I have not been contacted yet. It is very hard to get a hold of anyone at customer service. Guess its a loss.

Poor customer service and inaccurate information. Communication with the company regarding our trip cancelation was poor. We were initially sent an email that said we would not be refunded our trip. Months later we were issued a credit. When booking our new dates we were told we could change our trip if necessary due to all that was going on. When I found better prices and wanted to change based on their guidelines I was ignored by their support team and given the run around.