Wasted my money! I called the hotel, left messages and emails to make sure that my trip could be executed. I even tried to contact Lovevacations via phone and the chat and I got NO response from anyone. I did not go on my trip and I did not get a refund nor a notification about any type of accommodations or credits I could possibly receive. The contact was HORRIBLE!! You cannot blame this entirely on Covid-19.

auto generated emails :( We had only auto generated emails to guide us through the process, they were not using live operators. Our flights were changed via email but never confirmed, and our itinerary was never updated on the manage booking page. That is also another downside, having to request access every time via email to check any info. We loved our hotel but next time we'll skip the middle man.

Complete joke of a company This travel agency is a complete scam. They are unprofessional and non-responsive to any issues or requests you may have. They will take your money and disappear. They are based out of England so there's little you can do to get in contact with them after booking. Customer service and live chat are always non-functional. You've been warned. Stay far away!

Stay away from them at all costs Stay away from them at all costs. They take your money and then you’ll never hear from them again. There’s no way to speak with them only a messaging system. I’ve sent 10+ messages over 2 months and yet to get a response. I tested positive for Covid days before our trip and despite the hotel telling me their will be no cancellation charge on their end , Lovevacations took our money with no option to reschedule or anything. $700 wasted. Thanks Lovevacations!

I would like my refund I would like my refund! I had booked a stay at the Old Faithful Inn and canceled the next day because the hotel is closed for Covid-19. I could not reach anyone via phone, email or your online chat. I am beyond angry that your company is so corrupt it would not automatically refund a client for a HOTEL THAT ISN'T OPEN. Additionally, I canceled in time per your policies but I couldn't reach ANYONE AT YOUR COMPANY aside from the form. CONTACT ME AND REFUND MY MONEY