Vacation
GBPoor customer service and inaccurate information. Communication with the company regarding our trip cancelation was poor. We were initially sent an email that said we would not be refunded our trip. Months later we were issued a credit. When booking our new dates we were told we could change our trip if necessary due to all that was going on. When I found better prices and wanted to change based on their guidelines I was ignored by their support team and given the run around.
Bryan
GBauto generated emails :( We had only auto generated emails to guide us through the process, they were not using live operators. Our flights were changed via email but never confirmed, and our itinerary was never updated on the manage booking page. That is also another downside, having to request access every time via email to check any info. We loved our hotel but next time we'll skip the middle man.
Stephanie
GBI would like my refund I would like my refund! I had booked a stay at the Old Faithful Inn and canceled the next day because the hotel is closed for Covid-19. I could not reach anyone via phone, email or your online chat. I am beyond angry that your company is so corrupt it would not automatically refund a client for a HOTEL THAT ISN'T OPEN. Additionally, I canceled in time per your policies but I couldn't reach ANYONE AT YOUR COMPANY aside from the form. CONTACT ME AND REFUND MY MONEY
Jason
GBWasted my money! I called the hotel, left messages and emails to make sure that my trip could be executed. I even tried to contact Lovevacations via phone and the chat and I got NO response from anyone. I did not go on my trip and I did not get a refund nor a notification about any type of accommodations or credits I could possibly receive. The contact was HORRIBLE!! You cannot blame this entirely on Covid-19.
Rebecca
GBUsing them again..... I’m not sure why there have been any negative reviews. Everything was great using Lovevacations. I’ve booked another trip through them for October 2020 and my husbands 50th birthday. Hopefully it will go just as seamlessly and as expected!