Poor customer service and inaccurate information. Communication with the company regarding our trip cancelation was poor. We were initially sent an email that said we would not be refunded our trip. Months later we were issued a credit. When booking our new dates we were told we could change our trip if necessary due to all that was going on. When I found better prices and wanted to change based on their guidelines I was ignored by their support team and given the run around.

I booked a trip a couple weeks before… I booked a trip a couple weeks before 4th of July to another state. The city implemented a curfew and closed businesses. Needless to say I never went on the trip because it was affected by COVID. According to the policy of lovevacations, I was supposed to be contacted to make future arrangements. I have not been contacted yet. It is very hard to get a hold of anyone at customer service. Guess its a loss.

Scam Horrible! You do not exist, you are a scam. We attempted to change our reservations, following your directions completely. You never got back to us. We called our hotel on the day we were to arrive and our reservation did not exist. Calls were never answered. Emails never answered. We were able to get a refund from the airline, but you stole over $1100.

auto generated emails :( We had only auto generated emails to guide us through the process, they were not using live operators. Our flights were changed via email but never confirmed, and our itinerary was never updated on the manage booking page. That is also another downside, having to request access every time via email to check any info. We loved our hotel but next time we'll skip the middle man.

This is a scam! This is a scam!! We booked a week vacation in Mexico and couldn't go due to the Covid pandemic. They had on the website that they would give refunds if you wasn't aloud to travel due to covid but the said our vacation was non refundable. My husband called the resort and they didn't have a booking for us! Don't use this vacation site unless you want to loose your money.