auto generated emails :( We had only auto generated emails to guide us through the process, they were not using live operators. Our flights were changed via email but never confirmed, and our itinerary was never updated on the manage booking page. That is also another downside, having to request access every time via email to check any info. We loved our hotel but next time we'll skip the middle man.

Everything ended up very well Everything ended up very well. All reservations worked perfectly ! The only thing we think could have been better is that our reservation was for one hotel that was actually closed, but they moved us to another of the same level from the same chain of hotels, but nobody told us that before hand so we were in the dark as of where were we going to stay. When we tried to reach out to Love Vacations, they sent a text saying that everything was OK but they never explained how the situation was going to be solved. Fortunately, the guys from the transportation to the hotel new that guests from the first hotel were being taken in the other hotel.

Poor customer service and inaccurate information. Communication with the company regarding our trip cancelation was poor. We were initially sent an email that said we would not be refunded our trip. Months later we were issued a credit. When booking our new dates we were told we could change our trip if necessary due to all that was going on. When I found better prices and wanted to change based on their guidelines I was ignored by their support team and given the run around.

Stay away from them at all costs Stay away from them at all costs. They take your money and then you’ll never hear from them again. There’s no way to speak with them only a messaging system. I’ve sent 10+ messages over 2 months and yet to get a response. I tested positive for Covid days before our trip and despite the hotel telling me their will be no cancellation charge on their end , Lovevacations took our money with no option to reschedule or anything. $700 wasted. Thanks Lovevacations!

I booked a trip a couple weeks before… I booked a trip a couple weeks before 4th of July to another state. The city implemented a curfew and closed businesses. Needless to say I never went on the trip because it was affected by COVID. According to the policy of lovevacations, I was supposed to be contacted to make future arrangements. I have not been contacted yet. It is very hard to get a hold of anyone at customer service. Guess its a loss.