My stay at this Comfort Inn was the BEST My stay at the Comfort Inn in Louisville, KY was the BEST ever...anywhere. The staff were amazing!!! I was not in the best of moods when I arrived but that all changes within 30 minutes after arriving. I was tired and took that out on some of the BEST people I had ever encountered at any hotel. They offer a fantastic room with very comfortable beds with clean and well stocked rooms. It was very quiet in the room also. The General Manager, Michelle, made the stay unforgettable. She was very, very hospitable and did an excellent job of providing the BEST atmosphere for all that stayed here. This hotel will be one I return to in the future.

This company gave me false informations… This company gave me false informations , held crucial information from me, tried to charge me hidden fees when the representative didn't inform me. They try to get you to stay at a time share after booking and that was such a disaster for us, the whole experience for finding a hotel to stay at and then they wanted to charge a fee of ocer 200$ American dollars. I WOULD AVOID THEM AT ALL COST! Even their own reps say they are a scam after speaking to a receptionist at one of the hotels I stayed at. I wanted a recording of my conversations one manager said he will send it to my emaik and than when i called back to see why i havent recieved them anotber one stated they don't give out recordings.

Rip off stay away just use them to book… Rip off stay away just use them to book a hotel with a payment plan I noticed that my first payment didn't come out I call choice and they assured me that it was not a issue and it will be fine long story short after paying for the whole hotel at checkout I ask why to hotel apparently choicehotel screw things up and I end up paying alot more than the amount that was said choice tried to say the hotel reimbursed yeah for the parking I paid for on a different card now I send screenshots to each of each transaction still they feel they aren't liable and hotel but the hotel charge me for parking and they reimburse me on top of that they said parking was supposed to be included in the package so what price did these f***kers give me and the crazy thing is I call them ask them on the phone for hrs and y'all assured that everything is okay Luckily I had money that I saved that I was using to buy a care in the future for my eldest go to college guess I have to start over I hope they go out of business

Not only are their hotels quite dismal, the staff is rude Not only are their hotels quite dismal, but the people who are employed by them are just downright nasty. I have stayed at this particular hotel several times since it is near a relative's home. I was asked to leave feedback and when I gave my honest opinion, I was told it wasn't up to their standards! Lol, well neither are their hotels. Be discerning folks and choose another brand. There are many hotels out there who will be glad to accommodate you, and TREAT you with RESPECT. I will pay more in the future to get respectful treatment.

Never book a choice hotel chain Never book a choice hotel chain! Worst customer service, not helpful. None of their hotels have good reviews, all hotels are dirty and low quality. They don’t care about customers feed back or take complaints seriously.