Absolutely horrible chain of hotels Absolutely horrible chain of hotels. They treat their customers terribly. I hope you other customers out there never have an issue with 1 of your hotel stays because if you do, you're completely out of luck with these clowns...

Awful customer service Awful customer service - told to check out early due to a total power outage at hotel and refund for 2 nights would be given. Now hotel refuses to issue refund, management doesn't reply to contact and choice hotel customer service are useless Avoid all choice hotels - will never use again

Ill be changing hotels … This company went from my favorite to my absolute nightmare. I stayed long enough to become a Dimond member then the hotel I was staying at while my house was being built went from 12,000 points to 20,000, it's a 2 star hotel also in dollar amount that 248 a nite . I think I'll be changing hotels thanks choice

Never book a choice hotel chain Never book a choice hotel chain! Worst customer service, not helpful. None of their hotels have good reviews, all hotels are dirty and low quality. They don’t care about customers feed back or take complaints seriously.

Dirty hotel, dreadful customer service from Choice Appalling conditions at Econo Lodge in Birmingham, AL (which has since closed) - dirty, roaches, holes in floor & walls, torn sheets, no ice, locked lobby. Outdated & misleading info on Choice hotel site. And even worse was the response from Choice corporate "customer care" office - they won't set or enforce minimum standards on hotels, don't care about misleading web info, and won't allow all paying customers to post reviews.