Awful customer service Awful customer service - told to check out early due to a total power outage at hotel and refund for 2 nights would be given. Now hotel refuses to issue refund, management doesn't reply to contact and choice hotel customer service are useless Avoid all choice hotels - will never use again

Not a good 'Choice' hotels I stayed at a 'choice' hotel (Quality Inn Union City GA) for one night and when I got there they required a 100$ deposit so I paid it and was told it would be returned when checking out. At checkout again I was told it would be returned. A couple of days later it was still showing on my credit card so I called and was told it would take a few days for it to be returned. So this wasn't a hold, it was an actual charge; which out of all the hotels I have ever stayed at (which is a LOT) this was never done but I wasn't too concerned because I was told it would be returned. Unfortunately, I forgot to keep an eye on this and it was never returned as promised multiple times. I only realized this when I was doing my taxes. So I called and now they are saying there is a note about smoking and that's why it wasn't returned. I don't smoke and absolutely no one smoked in the room. After checking reviews for the hotel there are many people saying the hotel kept their 100$ deposit. I contacted Choice hotels and they refused to help at all because the hotels are 'franchised'. Do yourself a favor and stay at a reputable hotel company because there are lots of them and also be sure to check reviews before booking to save yourself from becoming a victim of unscrupulous dishonest hotel companies that do not provide any customer service or protection to customers. Funny enough when I called choice hotels I was transferred to Blue Green vacations for a special deal after the call. Well look at the reviews for Blue Green corp at consumeraffairs which is a timeshare company. 91% 1 star (out of 912 reviews) and the burst of 5 star reviews are comical because it's so obvious they appear completely fabricated. Many of these reviews mentioned being sent there by Choice hotels. So it appears that Choice hotels is not only dishonest (or allows their hotels to be) but they associate with or own other apparently dishonest companies as well. Do yourself a favor and stay far away. If you do stay and are charged a deposit, make sure you keep checking that it is returned because clearly they have no problem keeping your deposit even after they say it will be returned and Choice hotels will offer absolutely no help. Even if you realize they didn't return your deposit shortly after your stay you can probably expect a fight to try and get it back. I told them this reflects on the entire company and brands and they were not concerned about that either so if I can save some people from being taken advantage of by posting reviews then it's worth it. Maybe after enough word of mouth this company will start to care about the bad reviews, reputation, and losing customers. I suppose, like me, they hope you will forget to check and if you do figure it out later there will be some fabricated 'reason' to keep your deposit.

Absolutely horrible chain of hotels Absolutely horrible chain of hotels. They treat their customers terribly. I hope you other customers out there never have an issue with 1 of your hotel stays because if you do, you're completely out of luck with these clowns...

The Sleep Inn & Suites in Evergreen The Sleep Inn & Suites in Evergreen, Alabama needs some TLC, and fast. It needs a thorough cleaning and more personable front desk help. We would have left, but had driven all day and basically showered and slept. Start by cleaning that elevator, folks!!! GROSS!!

MISLEADING ADVERTISING andFRAUDULENT CC WITHDRAWALS. Choice Hotel‘s advertising (and in the… Choice Hotel‘s advertising (and in the US it‘s prime time) is misleading and inaccurate. They promise a free night after two stays. We stayed 4 nights at different hotels on a 2000 mile roadtrip and are still not eligible. The hotels themselves were, to say the least, disappointing. Promised amenities like swimming pools were not available and a hot breakfast was, in Rawlins, a slice (one) of toast.I feel the Rawlins Hotel was actually a front. The woman who checked us in spoke little English and was more interested in ‚selling‘ Apple goods to two men in the lobby. Having taken my credit card. I was charged twice, but the receipt on the Choice website said we were a no show. I am still trying to get my money back and as for my free night………..!