Ill be changing hotels … This company went from my favorite to my absolute nightmare. I stayed long enough to become a Dimond member then the hotel I was staying at while my house was being built went from 12,000 points to 20,000, it's a 2 star hotel also in dollar amount that 248 a nite . I think I'll be changing hotels thanks choice

Never book a choice hotel chain Never book a choice hotel chain! Worst customer service, not helpful. None of their hotels have good reviews, all hotels are dirty and low quality. They don’t care about customers feed back or take complaints seriously.

The Sleep Inn & Suites in Evergreen The Sleep Inn & Suites in Evergreen, Alabama needs some TLC, and fast. It needs a thorough cleaning and more personable front desk help. We would have left, but had driven all day and basically showered and slept. Start by cleaning that elevator, folks!!! GROSS!!

My stay at this Comfort Inn was the BEST My stay at the Comfort Inn in Louisville, KY was the BEST ever...anywhere. The staff were amazing!!! I was not in the best of moods when I arrived but that all changes within 30 minutes after arriving. I was tired and took that out on some of the BEST people I had ever encountered at any hotel. They offer a fantastic room with very comfortable beds with clean and well stocked rooms. It was very quiet in the room also. The General Manager, Michelle, made the stay unforgettable. She was very, very hospitable and did an excellent job of providing the BEST atmosphere for all that stayed here. This hotel will be one I return to in the future.

Deceptive advertisements I have been a customer for many years but never applied for their Choice Privileges Master Card (Wells Fargo). There was a advertisement incentive to apply for the card to get $100 back while I was doing the current reservation. That did not happen. I finally got the email confirmation 3 days later after I called them. The card would not arrive via mail before my weekend stay so I won't get credit for the stay because I won't have the CC to use it during check in. The suggested advertisement seemed to make you think you was going to get the $100 credit on the current reservation you are making. I reserved the room with another CC and called them to try to get the CC information so I can use it when I check in but they couldn't provide that on the phone call.