Worst hotel company I have ever had the… Worst hotel company I have ever had the displeasure of staying at, absolutely filthy rooms, worst customer service ever, staff are very ignorant and rude, the entire hotel smells terrible, the walls and carpets are covered in filth, bedsheets weren't washed, the windows were broken, someone's van was stolen from the from the supposedly secure car park and the staff didn't care because it's likely they were.involved, other review sites show more than 20 vans have been stolen from their car park in the last 5 years which is very suspect, quite obvious the staff were involved.

Dirty hotel, dreadful customer service from Choice Appalling conditions at Econo Lodge in Birmingham, AL (which has since closed) - dirty, roaches, holes in floor & walls, torn sheets, no ice, locked lobby. Outdated & misleading info on Choice hotel site. And even worse was the response from Choice corporate "customer care" office - they won't set or enforce minimum standards on hotels, don't care about misleading web info, and won't allow all paying customers to post reviews.

Not a good 'Choice' hotels I stayed at a 'choice' hotel (Quality Inn Union City GA) for one night and when I got there they required a 100$ deposit so I paid it and was told it would be returned when checking out. At checkout again I was told it would be returned. A couple of days later it was still showing on my credit card so I called and was told it would take a few days for it to be returned. So this wasn't a hold, it was an actual charge; which out of all the hotels I have ever stayed at (which is a LOT) this was never done but I wasn't too concerned because I was told it would be returned. Unfortunately, I forgot to keep an eye on this and it was never returned as promised multiple times. I only realized this when I was doing my taxes. So I called and now they are saying there is a note about smoking and that's why it wasn't returned. I don't smoke and absolutely no one smoked in the room. After checking reviews for the hotel there are many people saying the hotel kept their 100$ deposit. I contacted Choice hotels and they refused to help at all because the hotels are 'franchised'. Do yourself a favor and stay at a reputable hotel company because there are lots of them and also be sure to check reviews before booking to save yourself from becoming a victim of unscrupulous dishonest hotel companies that do not provide any customer service or protection to customers. Funny enough when I called choice hotels I was transferred to Blue Green vacations for a special deal after the call. Well look at the reviews for Blue Green corp at consumeraffairs which is a timeshare company. 91% 1 star (out of 912 reviews) and the burst of 5 star reviews are comical because it's so obvious they appear completely fabricated. Many of these reviews mentioned being sent there by Choice hotels. So it appears that Choice hotels is not only dishonest (or allows their hotels to be) but they associate with or own other apparently dishonest companies as well. Do yourself a favor and stay far away. If you do stay and are charged a deposit, make sure you keep checking that it is returned because clearly they have no problem keeping your deposit even after they say it will be returned and Choice hotels will offer absolutely no help. Even if you realize they didn't return your deposit shortly after your stay you can probably expect a fight to try and get it back. I told them this reflects on the entire company and brands and they were not concerned about that either so if I can save some people from being taken advantage of by posting reviews then it's worth it. Maybe after enough word of mouth this company will start to care about the bad reviews, reputation, and losing customers. I suppose, like me, they hope you will forget to check and if you do figure it out later there will be some fabricated 'reason' to keep your deposit.

Rip off stay away just use them to book… Rip off stay away just use them to book a hotel with a payment plan I noticed that my first payment didn't come out I call choice and they assured me that it was not a issue and it will be fine long story short after paying for the whole hotel at checkout I ask why to hotel apparently choicehotel screw things up and I end up paying alot more than the amount that was said choice tried to say the hotel reimbursed yeah for the parking I paid for on a different card now I send screenshots to each of each transaction still they feel they aren't liable and hotel but the hotel charge me for parking and they reimburse me on top of that they said parking was supposed to be included in the package so what price did these f***kers give me and the crazy thing is I call them ask them on the phone for hrs and y'all assured that everything is okay Luckily I had money that I saved that I was using to buy a care in the future for my eldest go to college guess I have to start over I hope they go out of business

their promotions are scams their promotions are scams. The current one "stay 2 nights and get a 3rd for free". They refuse to credit points for 72 hours after the second stay -- when most people are back home. The limited promotion ensures no one will collect. We fell for this scam and want to warn others.