Overpriced, bad inflight service Overpriced, cutting corners, bad inflight service, serving only still water on shorter flights. Flight from Zagreb to Rome and back is neither nonstop nor direct flight. Passengers are required to check in to local flight to Dubrovnik or Split, and go through check in procedure there. Fairly new planes though.

A terrible airline. A terrible airline. They lost our baggage, didn't answer their phones, didn't reply to our emails and ruined our vacation. To make it even worse, they only wanted to refund 50 percent of the costs we had incurred, which was entirely their own fault.

As many others have stated, they lose bags As many others have stated, terrible customer service when they are the ones who have lost my bag! No correspondence, they hung up the phone on me multiple times, they outsource the bag search to others who couldn't care less, are incompetent or who are grossly overworked (the bag deliverer) because the airline seems to lose bags regularly. Somehow on a direct flight bag went to wrong country and took days to find! No apology, no compensation, not their problem. Just avoid like the plague.

Worst experience ever Flight cancelled on 23 December due to "force majeure," specifically limited visibility in Sarajevo. However, that is a lie, and there was sufficient visibility. All the other flights for Sarajevo successfully landed. We have received no option but to go with the bus for some 6-7 hours drive. We have received 0.25 bottles of water (number of bottles was insufficient to cover all passengers). We did not even depart at the time when we were supposed to be in Sarajevo already. Very unpleasant Croatia Airlines staff verbally fought with passengers and rejected to provide their ID number or any kind of accreditation. Worst experience ever.

We have reached out to cancel the four… We have reached out to cancel the four reservations we have for this week and next, and they are not allowing us to cancel. Given the quarantines, we would have to fly there, sit in a hotel room for two weeks, and fly back. That doesn't work for us. I'm disappointed they aren't allowing a cancellation, only a rebooking without fee. This is not an option at this time, as we have no idea if/when we can return given all the unknown variables. Please consider allowing us to cancel for a refund.