As many others have stated, they lose bags As many others have stated, terrible customer service when they are the ones who have lost my bag! No correspondence, they hung up the phone on me multiple times, they outsource the bag search to others who couldn't care less, are incompetent or who are grossly overworked (the bag deliverer) because the airline seems to lose bags regularly. Somehow on a direct flight bag went to wrong country and took days to find! No apology, no compensation, not their problem. Just avoid like the plague.

Absolutely Disgusted I was disgusted to find out that my travel agents request for refund on our behalf for flights on the 23 & 27th August 2020 is unlikely to be paid until December. This disgusting airline demand our money up front before tickets can be issued but can stall us on refunds for as long as they choose. I would never book another flight with Croatia Air in my lifetime. This airline is a member of star alliance. What a joke.

No food and drink service I give them 2* as the 2 hour flight from London Heathrow to Split was ok, nice cabin crew and apart from the free cup of water and tiny bag of crunchy snacks there was a full drinks service (tea, coffee, alcoholic and non alcoholic) and snacks available for purchase. But on flight back to London yesterday (2 1/2 hours so plenty of time) we got the free water/snack early in the flight but no drink or food service whatsoever, unbelievable! I’m sure most of the passengers on this full flight would have appreciated the option to buy a drink or something to eat! I was seated at the rear of the plane and the 2 cabin staff members were just twiddling their thumbs! At the end of the flight I voiced my opinion rather loudly (which didn’t go down well with some nearby passengers but I’m sure I was saying out loud what most other people were thinking! Even the UK low cost airlines all provide a full food drinks/food service, so come on Croatia airlines this is not good enough 😡

They lost my baggages They lost my baggages, they didn’t answer my phone, terrible service, not helpful

Worst airline ever!! Went on a business trip via Croatia airlines. My case came through cracked and open, when seeking for compensation or abit of acknowledgment - nothing! Very unhelpful and no service at the airport. Wrote an email with images, reply was it’s not our fault! Any other airline would be more sympathetic and apologetic. But nothing. Definitely will not be using this airline again for lack of service! Stay away.