As many others have stated, they lose bags As many others have stated, terrible customer service when they are the ones who have lost my bag! No correspondence, they hung up the phone on me multiple times, they outsource the bag search to others who couldn't care less, are incompetent or who are grossly overworked (the bag deliverer) because the airline seems to lose bags regularly. Somehow on a direct flight bag went to wrong country and took days to find! No apology, no compensation, not their problem. Just avoid like the plague.

Lost luggage, no response on emails or telephones 10 days ago we returned from a trip without luggage. Until today there is still no information. When registering, they immediately told us not to try to call them on the phone because it doesn't work. we tried using other numbers to reach the lost luggage department, but the others say that we can only use that number, which is not working. we still try to call, it rings but no one answers. and so all day. two pieces of luggage are involved, without any trace. they also do not respond to e-mails. what frivolity of an airline.

Lost luggage and no refund We booked our flights for a lot of money with Lufthansa but then the flight was unfortunately operated by Croatian Airlines. They lost our luggage on the trip and only returned it 45 days later. This also implied that we did not have any of our personal belongings on our 10 day vacation. They told us we can buy clothes and other necessary items and they would refund it. We have been requesting the refund in September and have been IGNORED until now. Incredible bad customer service. They owe us 800€ and simply decide to ignore the request!

Few very bad experiences over the years I'm really sick of dealing with them. They have cancelled so many flights over the past few years and they don't even bother to notify you of this. Totally unreliable and extremely unprofessional. Just a terrible company to deal with, I hope I will not be doing the same in the future and would not recommend anyone to even try it.

Absolutely Disgusted I was disgusted to find out that my travel agents request for refund on our behalf for flights on the 23 & 27th August 2020 is unlikely to be paid until December. This disgusting airline demand our money up front before tickets can be issued but can stall us on refunds for as long as they choose. I would never book another flight with Croatia Air in my lifetime. This airline is a member of star alliance. What a joke.