As many others have stated, they lose bags As many others have stated, terrible customer service when they are the ones who have lost my bag! No correspondence, they hung up the phone on me multiple times, they outsource the bag search to others who couldn't care less, are incompetent or who are grossly overworked (the bag deliverer) because the airline seems to lose bags regularly. Somehow on a direct flight bag went to wrong country and took days to find! No apology, no compensation, not their problem. Just avoid like the plague.

A terrible airline. A terrible airline. They lost our baggage, didn't answer their phones, didn't reply to our emails and ruined our vacation. To make it even worse, they only wanted to refund 50 percent of the costs we had incurred, which was entirely their own fault.

We arrived at Dubrovnik airport… We arrived at Dubrovnik airport yesterday. One luggage was missing. We made a claim. They deliver us the missing luggage today in Montenegro. Such a good customer service.thank you🤗🤗

Lost luggage, no response on emails or telephones 10 days ago we returned from a trip without luggage. Until today there is still no information. When registering, they immediately told us not to try to call them on the phone because it doesn't work. we tried using other numbers to reach the lost luggage department, but the others say that we can only use that number, which is not working. we still try to call, it rings but no one answers. and so all day. two pieces of luggage are involved, without any trace. they also do not respond to e-mails. what frivolity of an airline.

Absolutely Disgusted I was disgusted to find out that my travel agents request for refund on our behalf for flights on the 23 & 27th August 2020 is unlikely to be paid until December. This disgusting airline demand our money up front before tickets can be issued but can stall us on refunds for as long as they choose. I would never book another flight with Croatia Air in my lifetime. This airline is a member of star alliance. What a joke.