It is bad buy by internet We bought by internet and they did not send us the ticket. We arrived at the stop bus and lost one hour and taxi going to the office, because the ticket. In the office a one hundred file waiting.. It was horrible. Why they do not send the tickets by internet?

Poor Transport Organisation-Buyer Beware!!! We booked onto the Super Saver Ticket to Woodbury on Monday (14th August) which had set departure times of 9am and returning at 4:45pm. We arrived well before 9am and waited in line for the bus. However we were advised that the first bus was full and the second bus would be arriving in 30 mins which means a departure of 9:30am. Firstly I want to note that we had to wait in line for 30 mins and the company representative at the bus stand was rude and did not provide any clarification/confirmation when asked whether the 30 min delay could be made up at the end? He didnt even care nor made any effort to clarify this with anyone in the company and basically left us waiting on the footpath and never returned.I would expect more professionalism from a company like this. Secondly if the company knew that many people booked in at this time, why wasnt a second bus already arranged in advance to ensure a timely departure for all? Overall I was not happy with the experience and would not be recommending this to anyone. Preference would be 0 stars!

Lost money. Lost $177. When vouchers were activated, all three tickets turned out to be invalid. Tried to call the office, got no call. Wrote on the web chat, no response. Money was not returned.

They've stolen our money We purchased tickets for New York to celebrate my wife's 50th Birthday in March 2020 then Covid came along and despite having insurance Sightseeing Pass never refunded our money, they do not respond to emails and do not answer calls, they have stolen our money. Do not trust them and do not give them your money.

Tour loops too ong for the traffic in NY I found the tour loops way too long and the traffic in NY is unbelievable therefore it's a little unsuitable for those who want a quick glimpse of New York Also it is very difficult to do proper hop on hop off as the buses take long and most places are busy I did not like the aggressiveness of some tour operators in asking for tips