Ripped Off!! We were sold the wrong ticket in New York for the 911 museum. When we got to the museum we were told the ticket was valid there, only for the memorial. We had to pay another $50 to get in. When we went to the City Sight Seeing office to get our money back and we were told it wasn't their fault because it was a street vendor that sold us the City Sight Seeing Ticket. We were Told to write up a complaint and we would be contacted within a week. After a week we didn't hear back so I emailed. Still no response over 3 weeks later

It is bad buy by internet We bought by internet and they did not send us the ticket. We arrived at the stop bus and lost one hour and taxi going to the office, because the ticket. In the office a one hundred file waiting.. It was horrible. Why they do not send the tickets by internet?

messed up the whole day! After hopping off the bus to visit Lincoln Square we tried to hop on again at the same bus station, but that did not work: Several buses from the same line passed us without stopping, several had no capacity to get on. A large crowd of people wanting to hop on, had had shaped at the bus station and begann to become frustrated with the situation. It took us several hours to get on a bus but we had to sit downstairs inside of the bus, in the heat, with no view of the city at all. We were told we could move upstairs as soon others would leave but that did not happen, so we went around central park, through Harlem without actually getting a view. Also the staff was rude. It messed up the whole day, I had spent a lot of money on those tickets and my sisters had come a long way to spend a weekend in New York. Obviously NYsightseeing is selling too many bus tickets for too few buses in order to accommodate all costumers appropriately. I would not recommend it. For $168 we could have taken a lot of cabs!

Worst tour experience- ever! If you enjoy listening to someone who doesn't speak English- take this tour! If you enjoy someone who doesn't tell you anything about the stops, just says, "here is number 37,38, etc" - take this tour! Completely unacceptable!

Lost money. Lost $177. When vouchers were activated, all three tickets turned out to be invalid. Tried to call the office, got no call. Wrote on the web chat, no response. Money was not returned.