Be very careful with bookings I was disappointed with Sceptre Travel. I asked to be booked in Ashford Castle and only through my own due diligence did I realize that the Sceptre agent booked me in the Lodge at Ashord Castle, which is very different than the Castle itself. More care should be taken by agents when booking.

Worst customer service/ Technical Support. These people have the worst customer service/Technical Support team I have ever encountered in my life. I've been trying to contact them about an electronic part I need to repair my TV and no one pick up the phone or answer messages. Good luck trying to get something from Sceptre TS or CS. What a joke, I give up.

we were promised a dinner, an irish whiskey drink, and two site tours as part of our package, but then, on-site, we had to pay for those items out-of-pocket. We have submitted our expenses to Sceptre The driver proved to be a very entertaining and knowledgeable tour-guide. We saw a lot of Southern Ireland. Our hotels were very comfortable. We did things on-time. Excellent trip except for some of the inconsistencies in what was promised and what was covered (out-of-pocket 209 Euros, but I submitted those receipts to Sceptre for reimbursement; have not heard whether or not the company will honor their initial promises).

Overall Experience In my opinion this was not a full service travel agency. They booked the air, car & hotel. When the holiday was approaching we had a few snags and called a few times for questions and they were completely unhelpful. Out of the 4 hotels we stayed one we suggested and asked for them to book, this one was the best hotel. The other 3 they suggested and of those only 1 was great, the other 2 were definitely not top of the line which we requested. I would not use this agency for future travel. I would do better booking on my own

Sceptre offers a good vacation at an affordable price. This is my third vacation with Sceptre Tours and on the whole we have been very pleased. I am very familiar with Europe (grew up over there as a child) so I generally just use the company for booking my airline/ship transportation along with hotel and car rental reservations. I plan and mange my own itinerary once we reach our vacation spot. Sceptre has always provided me with courteous booking service, affordable prices and hotel accomodations that have been most acceptable.