Be very careful with bookings I was disappointed with Sceptre Travel. I asked to be booked in Ashford Castle and only through my own due diligence did I realize that the Sceptre agent booked me in the Lodge at Ashord Castle, which is very different than the Castle itself. More care should be taken by agents when booking.

Ireland Trip 1. We stayed in 5 different hotels during our Ireland trip. Three of them were excellent! The Muckross House, the Heritage Killenard, and the Kilronan Castle were all excellent. The Clayton Hotel in Galway was in need of some serious renovation. Poor bedding and noisy surroundings. The Fitzpatrick Hotel is old, damp, and musty; and the customer service was not good at all. We sat in the restaurant for almost an hour one evening and were never waited on. When we told the receptionist the next morning, she told us that rarely happened and really didn't believe us. 2. The Heritage Killenard never received our paperwork for our reservation, but everything ended well because we brought our own copies. 3. I would have been a little happier if we had received our documents a little sooner. However, everything worked out well and there was always a representative available to help with any questions.

Italy Excursion The overall trip and organizing of the trip was amazing there were some outings that we did not care for. For example, the Amalfi coast drive we took was not a trip we would reccomend. They also promised us they would send us either passport covers or travel tags and we got neither. Its a little thing, but if you promise something, you should deliver. All of the other adventures in Italy were great! We loved our hotels and our excursions. Our travel agent was able to plan the trip within a month. We were also able to make some last minute changes which were great.

Great trip - Some feedback Great trip - Most everything was perfect except getting home...Our connecting flight home was scheduled with just an hour and a half lead time of our flight home... The flight ended up being an hour late, and the gate to our flight home was closed 30 minutes prior to departure...Would recommended a longer layover/ lead time otherwise I would have given a 5 star rating.

Very friendly and helpful reps Very friendly and helpful reps. Booking B & B's was a bit laborious. Like all tours, there are some hidden costs. Very good trip though and a good experience. We would book with Sceptre again