Be very careful with bookings I was disappointed with Sceptre Travel. I asked to be booked in Ashford Castle and only through my own due diligence did I realize that the Sceptre agent booked me in the Lodge at Ashord Castle, which is very different than the Castle itself. More care should be taken by agents when booking.

Ireland Trip 1. We stayed in 5 different hotels during our Ireland trip. Three of them were excellent! The Muckross House, the Heritage Killenard, and the Kilronan Castle were all excellent. The Clayton Hotel in Galway was in need of some serious renovation. Poor bedding and noisy surroundings. The Fitzpatrick Hotel is old, damp, and musty; and the customer service was not good at all. We sat in the restaurant for almost an hour one evening and were never waited on. When we told the receptionist the next morning, she told us that rarely happened and really didn't believe us. 2. The Heritage Killenard never received our paperwork for our reservation, but everything ended well because we brought our own copies. 3. I would have been a little happier if we had received our documents a little sooner. However, everything worked out well and there was always a representative available to help with any questions.

Our confirmation said Adare manor would … Our confirmation said Adare manor would be closed the entire 2016 year. We just got back and it's still closed. Dan Dooley did not have a van for us. We booked 7 months in advanced and no van ??? We waited over a hour then we insisted on a ride to Adare. Needless to say we had no van until later that day. Prior to our trip we called Sceptre several times with questions and left messages and voicemails for the manager and no one ever returned our calls.

Easy to work with My wife and I loved our Sceptre vacation to Ireland. Booking through Sceptre was easy, and the couple of times we called, Sceptre provided prompt and efficient help. The rental car, the hotel, and the bed and breakfasts we booked via Sceptre were outstanding. The one hitch we encountered was with JetBlue, the US domestic partner of Aer Lingus. Our JetBlue flight out of O'Hare was delayed to the point where we were going to miss our Aer Lingus flight at JFK and lose a couple days of our vacation. JetBlue could not rebook us on another carrier; we had to get our own tickets to JFK from American. We filed a claim with JetBlue and Aer Lingus for the value of our unused JetBlue flight, which is in the process of being settled. This is all not directly Sceptre's fault, but, they could have booked us with carriers who were more likely to rebook on another carrier in the event of a delay.

Worst customer service/ Technical Support. These people have the worst customer service/Technical Support team I have ever encountered in my life. I've been trying to contact them about an electronic part I need to repair my TV and no one pick up the phone or answer messages. Good luck trying to get something from Sceptre TS or CS. What a joke, I give up.