Disappointment with Ireland itinerary 1. In retrospect, disappointment in flight schedule from BNA to PHl. Delay in Nashville flight was responsible for our luggage not arriving on our Philly flight to Shannon. Based on short turnaround time from from Nashville to Philly, we nearly missed Philly to Shannon flight. 2. Philly to Shannon flight arrived on May 8th not May 7th. Due to this detail, our Ireland schedule/itinerary was, by our account, incorrect for the entire week (we agreed to 6 nights, yet itininery stated that we would leave on 7th &arrive on 7th - not 8th). Entire itinery had our group arrive a day early and leave a day early. This caused significant anxiety as we arrived at Adare Manor - Manor staff, perhaps with assistance of Sceptre worked to make our stay a wonderful experience. 3. Return flight schedule reflected departure on 18th which was correct, but due to confusion of arrival date, (7th vs 8th), the rest of the itinerary was incorrect. NOTE: I acknowledge receipt of incorrect itinerary, but did not closely review prior to departure .

Rental car company held us up an hour Rental car company held us up an hour, then brought us to the wrong terminal, we missed our flight and had to buy a new flight out of pocket and then rental car company lied about when they dropped us off.

I will never use Sceptre again We used a Sceptre package 2 times in the past in Ireland, where the pricing was great, the b & bs did not have to be pre-booked, and we did not get a hard-sell to upgrade our car. This time we had to pre-book, 1 month in advance of the trip, which meant we had to have a set itinerary, which we did not want to have. This was not made clear in the booking information. So several months after we had bought the air,car and b&b package, we learned that we had to pre-book; This information was poorly communicated and untimely. When we tried to pre- book b&bs, Sceptre essentially had a bait and switch: they had very few if any b&b offerings at the our price point, BUT we could pay more per day to get a higher grade b&b, that was available and had more offerings. There is something misleading about offering a b&b package, that has to be booked 30 days in advance, and this information is not conveyed to the purchaser. The best part of the package was our B and B hosts in

Reykjavik Trip The packaged trip was pretty much as promised. We had a slight hitch at the Blue Lagoon. Our package listed us as standard plus, the Blue Lagoon said we had a standard entrance. The difference was 4 towels, which I had to purchase. The hotel was okay and fairly well located. If I had booked the trip myself, I would have upgraded the hotel and arrived in Iceland at a time where I could go directly to the hotel rather than early morning. All in all, I was satisfied with Sceptre. I seldom book packages. Iceland was the exception. I doubt I will book another packaged trip. I like to choose my own hotels and excursions.

You're on your own! We arrived on time but the wait for a gate meant we missed our Blue Lagoon appointment. The transfer service would not convert he transfer from the Blue Lagoon to the hotel and charged us an additional 30.00 per person to transfer us. They refused to refund the original transfer...... the next day, our docs said we were to be picked up for a 9:00 am tour and to be waiting outside 1/2 hour before. We done warm clothing and exited the hotel at 8:30 to stand in sub zero weather. At 5 of 9, I asked the hotel to call to see where they were to be told they arrived early and the driver does not wait so he left without us. The hotel argued with them for us and they agreed to wait at the bus terminate if we took a taxi there. Again, extra cost without anyone caring and the young girls at the desk ignored our request for taxi reimbursement or to speak with a manager. Needless to say, we booked our other tours with a different company for the rest of Our stay.