You're on your own! We arrived on time but the wait for a gate meant we missed our Blue Lagoon appointment. The transfer service would not convert he transfer from the Blue Lagoon to the hotel and charged us an additional 30.00 per person to transfer us. They refused to refund the original transfer...... the next day, our docs said we were to be picked up for a 9:00 am tour and to be waiting outside 1/2 hour before. We done warm clothing and exited the hotel at 8:30 to stand in sub zero weather. At 5 of 9, I asked the hotel to call to see where they were to be told they arrived early and the driver does not wait so he left without us. The hotel argued with them for us and they agreed to wait at the bus terminate if we took a taxi there. Again, extra cost without anyone caring and the young girls at the desk ignored our request for taxi reimbursement or to speak with a manager. Needless to say, we booked our other tours with a different company for the rest of Our stay.

Be very careful with bookings I was disappointed with Sceptre Travel. I asked to be booked in Ashford Castle and only through my own due diligence did I realize that the Sceptre agent booked me in the Lodge at Ashord Castle, which is very different than the Castle itself. More care should be taken by agents when booking.

Worst customer service/ Technical Support. These people have the worst customer service/Technical Support team I have ever encountered in my life. I've been trying to contact them about an electronic part I need to repair my TV and no one pick up the phone or answer messages. Good luck trying to get something from Sceptre TS or CS. What a joke, I give up.

Disappointment with Ireland itinerary 1. In retrospect, disappointment in flight schedule from BNA to PHl. Delay in Nashville flight was responsible for our luggage not arriving on our Philly flight to Shannon. Based on short turnaround time from from Nashville to Philly, we nearly missed Philly to Shannon flight. 2. Philly to Shannon flight arrived on May 8th not May 7th. Due to this detail, our Ireland schedule/itinerary was, by our account, incorrect for the entire week (we agreed to 6 nights, yet itininery stated that we would leave on 7th &arrive on 7th - not 8th). Entire itinery had our group arrive a day early and leave a day early. This caused significant anxiety as we arrived at Adare Manor - Manor staff, perhaps with assistance of Sceptre worked to make our stay a wonderful experience. 3. Return flight schedule reflected departure on 18th which was correct, but due to confusion of arrival date, (7th vs 8th), the rest of the itinerary was incorrect. NOTE: I acknowledge receipt of incorrect itinerary, but did not closely review prior to departure .

we were promised a dinner, an irish whiskey drink, and two site tours as part of our package, but then, on-site, we had to pay for those items out-of-pocket. We have submitted our expenses to Sceptre The driver proved to be a very entertaining and knowledgeable tour-guide. We saw a lot of Southern Ireland. Our hotels were very comfortable. We did things on-time. Excellent trip except for some of the inconsistencies in what was promised and what was covered (out-of-pocket 209 Euros, but I submitted those receipts to Sceptre for reimbursement; have not heard whether or not the company will honor their initial promises).