Appalling customer service. Appalling customer service. An electrical problem meant no onboard entertainment, no lights or toilets on one side. Flight arrived in Doha 2+ hours late late resulting in a missed connection and unplanned 15-hour layover. No hotel provided, no lounge access, 'meal vouchers' covered 2 small bottles coke, one small chocolate and a pancake. I submitted a claim, but not a word from them 6+ weeks later. I will never fly with Qatar again.

Qatar Airways - False advertising and promotion I recently went online to book a flight with Qatar Airways. Logging onto the airline site I was given a price for a flight from Sharjah to London Heathrow. I then signed into my frequent flyer account and saw a promotion offering a discount of up to 12% if you paid by visa card. I started a new search using the visa link and found that the price quoted had been increased for the flight from Sharjah and then discounted to the price I had already been quoted for payment using any payment method. When I contacted Qatar about the misleading advertising, the customer service rep ignored the content of my complaint and failed to address the issue of false advertising.

Excellent service for long haul trip to Hong Kong/Vietnam. This was the first time that my wife and I had used Qatar Airways on a long haul package holiday as we have always used Emirates in the past. However we were very impressed with their check in and on-board service. The staff were very friendly, aircraft were comfortable and spacious (we were Economy class) and the on-board meals were very tasty with drinks available as and when. Our flights were all on time and Doha airport was impressive and easy to navigate. The one overriding highlight for us and which quite frankly made us feel humble and appreciated was at the Qatar check-in desks in Saigon. The check-in staff marched out in single file, stood in front of their desks and bowed to the passengers lined up to be checked in!! I cannot give anything other than 5 stars for their service and we will definitely fly with them again.

They got the details right! These guys really get the details right. Every guest gets treated like a first-class passenger. The food is excellent, the seat quality is great, everything is organized, and the stuff is overly kind. They are pouring drinks with no end for anyone with a smile on their face. And they really also care about children, people with disabilities and special needs. For me, it's really the best airline out there.

Qatar privilege Club My experience started before I even got on the flight. Trying to change a cell number on their so called privilege club. WOW absolutely horrendous, it took 5 calls and 3 email for such a simple thing due to confusion on their part and incorrect information they were giving. Incredibly frustrating experience from call centres where I struggled to understand their poor English, mostly India to giving me wrong email addresses and wrong information completely. If this is an example of their logistics I can’t say I’m looking forward to the flight but let’s see.