Ambiguous conditions for complimentary transit accommodation I booked a flight with Qatar Airways that arrives in Doha at 8:40 PM and departs as soon as possible on the next day at 8:25 AM. According to their stated conditions, this should have qualified me for a complimentary hotel room since my second flight is the soonest after my arrival to Doha. However, to my surprise, Qatar Airways denied my request, citing that I should have chosen a different first flight to Doha arriving at 6:25 AM, making it only 2h layover instead of 12h. It feels like Qatar Airways is using ambiguous language to avoid fulfilling their promises to customers. Nowhere in their conditions does it state that both flights must be selected to minimize layover time.

They have a terrible customer care and… They have a terrible customer care and service. I was not helped well when I called twice to two different customer agents to change my flight. It is very unfortunate for such a great airline to have this terrible customer service.

Promo GOMOB for purchasing tickets through the app deceitful I received an email offer from Qatar claiming that if I bought a ticket through the mobile app, by using the promo code GOMOB I would get 20% discount on my purchase. I had to buy a ticket, so I used the app and started my purchase by inserting the promo code. I compared the price on the website with the one made in the app through GOMOB and guess what, exactly the same price to the cent, 755,10$. Since the payment checkout was cumbersome on the app, I opted back to the web-based transaction. I wonder why these tricks are used to lure users into wasting their time, what is worse is the email received that was deceitful. Where is the 20% discount Qatar Airways!

If there was zero star I would put that… If there was zero star I would put that instead. Lost luggage and broken suitcase. Do they care - not at all!!! I called to ask for replaced essential items on day 2 of case not arriving to join us in holiday in Dubai. ‘Go and buy what you need’ they said, ‘there is no maximum spend’ they said… And guess what - after being very conservative and only getting what my children required, THEY DENY COMPENSATION AND PAYING ANYTHING!! Disgraceful given how highly they rate themselves!!!! I will never stop with legal process until they pay, that’s a fact and I encourage anyone else that falls victim to this airline to do the same. Know your rights and never give up!!

honestly WORST customer service ever honestly WORST customer service ever, especially for a business class ticket. They cancelled the flight on us when we were already ON THE PLANE and "off boarded" us to then leave us in the lurch with what was happening next. We paid extra to have the privilege to enjoy the Qsuite and after 40 minutes on the phone with their customer service, they only told us to "raise a complaint" to get our money back. In 40 years of travelling I have never experienced such awful customer service. Stir clear from them if you don't want to be left hanging when you are travelling !