Help to he'll... Istanbul to lombok teturn flight missed because no taxis that day due to istanbul marathon...finally made it just as check in was closed but nobody helps, internet there hardly works...8 hours later finally got a human online to speak to, proposed new booking that costs double my initial return flight....spending 2 days waiting and figuring things out on airport. Never Qatar again

honestly WORST customer service ever honestly WORST customer service ever, especially for a business class ticket. They cancelled the flight on us when we were already ON THE PLANE and "off boarded" us to then leave us in the lurch with what was happening next. We paid extra to have the privilege to enjoy the Qsuite and after 40 minutes on the phone with their customer service, they only told us to "raise a complaint" to get our money back. In 40 years of travelling I have never experienced such awful customer service. Stir clear from them if you don't want to be left hanging when you are travelling !

Ambiguous conditions for complimentary transit accommodation I booked a flight with Qatar Airways that arrives in Doha at 8:40 PM and departs as soon as possible on the next day at 8:25 AM. According to their stated conditions, this should have qualified me for a complimentary hotel room since my second flight is the soonest after my arrival to Doha. However, to my surprise, Qatar Airways denied my request, citing that I should have chosen a different first flight to Doha arriving at 6:25 AM, making it only 2h layover instead of 12h. It feels like Qatar Airways is using ambiguous language to avoid fulfilling their promises to customers. Nowhere in their conditions does it state that both flights must be selected to minimize layover time.

Horrible experience at Qatar airways Flight # 740 Date April 27 Los Angeles to Kuwait I heard great deal about Qatar airlines and it’s highly standard. All this changed today. We encouter total of 12 hours delayed . 5 hours in Los Angeles and 8 hours in Doha. We were not even offered any form of compensation whatsoever . Totally pathetic and unprofessional. I’m extremely disappointed and I’m sure this my last flight on Qatar airways. At LAX they were understaffed and very slow. I will share my disappointment experience with all my network family, works and friends . I will advise everyone to travel on the Emirates They are more efficient and highly professional

Appalling customer service. Appalling customer service. An electrical problem meant no onboard entertainment, no lights or toilets on one side. Flight arrived in Doha 2+ hours late late resulting in a missed connection and unplanned 15-hour layover. No hotel provided, no lounge access, 'meal vouchers' covered 2 small bottles coke, one small chocolate and a pancake. I submitted a claim, but not a word from them 6+ weeks later. I will never fly with Qatar again.