Qatar privilege Club My experience started before I even got on the flight. Trying to change a cell number on their so called privilege club. WOW absolutely horrendous, it took 5 calls and 3 email for such a simple thing due to confusion on their part and incorrect information they were giving. Incredibly frustrating experience from call centres where I struggled to understand their poor English, mostly India to giving me wrong email addresses and wrong information completely. If this is an example of their logistics I can’t say I’m looking forward to the flight but let’s see.

Where do I begin Where do I begin ? We upgraded our seats because, originally had regular standard seats all the way in the back by the bathrooms. Trash all over the ground, they only come by one time to pick up trash. So when you have your complimentary meal they give you, you have to hold onto it & all the trash for over 30 min. The service is very slow. I asked for a drink multiple times from several different flight attendants, & never received the drinks. Babies & kids running around the plane for almost the whole 14 hours of our flight. We had to do an emergency stop, which delayed us another 2 hours. I did not get any sleep on the plane because the babies were crying so loud. I had my AirPods in & I could still hear them crying though it. Overall, I am very disappointed with the service & experience here Qatar Airways, being it was my very 1st time flying with Qatar. It was not good at all. The communication is also terrible. They do not communicate well at all. When we made an emergency landing, they did not inform us when we would be flying back to our original destination. My dad had to find out on his own, on his phone. Very very disappointing.

Appalling customer service. Appalling customer service. An electrical problem meant no onboard entertainment, no lights or toilets on one side. Flight arrived in Doha 2+ hours late late resulting in a missed connection and unplanned 15-hour layover. No hotel provided, no lounge access, 'meal vouchers' covered 2 small bottles coke, one small chocolate and a pancake. I submitted a claim, but not a word from them 6+ weeks later. I will never fly with Qatar again.

Excellent service for long haul trip to Hong Kong/Vietnam. This was the first time that my wife and I had used Qatar Airways on a long haul package holiday as we have always used Emirates in the past. However we were very impressed with their check in and on-board service. The staff were very friendly, aircraft were comfortable and spacious (we were Economy class) and the on-board meals were very tasty with drinks available as and when. Our flights were all on time and Doha airport was impressive and easy to navigate. The one overriding highlight for us and which quite frankly made us feel humble and appreciated was at the Qatar check-in desks in Saigon. The check-in staff marched out in single file, stood in front of their desks and bowed to the passengers lined up to be checked in!! I cannot give anything other than 5 stars for their service and we will definitely fly with them again.

Have used Qatar for flights for some…Avoid if possible Have used Qatar for flights for some time and only on my last trip had I a problem. I contacted customer care and all I can say it was a total waste of time. I received a computer generated reply with my flight number and date of travel ‘cut and pasted’ into what is a standard letter of apology sent to all customers who have a genuine complaint. BTW, they are still promoting ‘Qatar FIFA World Cup 2022’ packages on their flights, two years after the tournament, so clearly they are out of touch in more than just customer care.If you can avoid them.