Well-designed scam. Run away! I'm writing this review while my travel companion is in the next room, trying to end the nightmare of having accidentally contacted TripChef to make some changes to her existing itinerary. Searching for a link to Delta, she followed a link that turned out to be TripChef, but which she thought was Delta. She didn't know that she wasn't talking to Delta as the agent gave her incorrect information about available flights and ultimately re-booked her on a flight that was $500 more than her original reservation, saying that the difference was to different cost of this other flight. Plausible. But this turned out to be a lie. When she began to have doubts after concluding the call because a second agent had come on the line to verify her card details, which seemed weird, she contacted Delta. The flight information my friend had been given by TripChef was wrong. The change my friend wanted was available at no charge. The $500 turned out to be a non-refundable agency fee from TripChef, a detail that not only hadn't been revealed by TripChef, but had been covered up with the lie that the higher total was due to the higher fare for the changed flight. Now my friend is getting a scammy run-around to try to prevent her from cancelling within 24 hours, saying she must speak with her original agent to cancel. This company appears to be getting link placement that allows them to trick people into contacting TripChef instead of the airline. TripChef manipulated and scammed my travel companion. Avoid, avoid, avoid.

My review will be the same as everyone… My review will be the same as everyone else's here. Avoid this company at all costs. The problem is, they will fish you through an unsecured network to make you THINK you're speaking to your airline. They charged me nearly $3,000 on my visa to change a flight that I shouldn't have been charged for at all. Fortunately my credit card company is investigating and seems to believe I won't be held liable. How this criminal organization is still in business is astounding.

A complete and total scam A complete and total scam. I was somehow connected to Trip Chef through a number I thought was United Airlines when I missed my flight and was hurriedly trying to reschedule. They told me to get me home they would have to put me on a different flight but there was a price difference. I agreed to the price difference because the proposed flight had only one layover when my original flight had two. They sent me an email requesting my credit card information which I assumed was a third party service of United. I signed for a $530 transaction. Moments later I was called back and told they couldn't get me on the flight they quoted me on - and that I would be a different flight that got me and my family home way later with more connections than my original flight. When I attempted to call United to discuss this they had no record of a price change or transaction within the company to change my flight. It would have been free if I had spoken with United. In the end I am confident this is a scam because although I did possibly call the wrong number (though I'm convinced I was forward to this number by an agent) - the email confirmation of the ticket this company sent me was STILL different from the flight I was ultimately booked on with United. In no way does the transaction I approved reflect the services they said they would provide on the phone. They intentionally obscure that they are not with the Airline you are calling for and intentionally charge people for their "travel agency" service. I'm disgusted with this company and hope others can avoid being scammed.

Diversion scam Diversion scam. You think you are calling united, they answer the line as United and they lie the whole time through the process.

Brilliant customer service Brilliant customer service. The agent was very helpful and polite and quickly resolved my issue. Thanks Tripchef. Keep it up.