If I could zero stars I would If I could zero stars I would! Shocking shocking shocking. Delay emails changing every 10 minutes, 4+ hour delay with NOT a single reason nor apology given from the crew!!! Just the absolute worst airline I’ve ever travelled on Will NEVER use again

Avoid the Boston JetBlue experience The customer service at Boston airport is shockingly slow, we missed our flight (and almost the second one) due to lengthy check-in process, far longer than any other airport. Automated responses when complaints were sent via a character-limited web-form. Cold food and rancid, mentally unstable passenger in front of us was not dealt with by flight attendants. Avoid at all cost.

Thee crapiest airline I have ever flown with to date! C*ck-up started from before I got to Heathrow to begin my journey. For some reason, the JB app just would not accept my credit card details to pay for my luggage (which at the time was collectively £185 for 2 pieces of luggage one way and 1 piece of luggage returning). I approached a customer service rep and explained my situation to which she politely helped and also to which I thought she understood that I was to pay for 2 luggage one way and 1 on return. I was shocked when I learned the cost was £40 less than what was displayed on the app and to which I was pleased that I had saved a little money on top. Fast forward to departure day, I got to Montego Bay airport only to be told that I had not payed for my luggage and that I had to pay an additional $65! Accord to them, there was no payment reflecting on their system that I had done so. (You can imagine the fury at this point). So I paid the requested $65, only to find out the flight had been delayed to JFK. After re-checking in my luggage, I had to join a queue which not only was slow-moving, but had HUNDREDS of people that had to go through security check. Staff was extremely rude and had NO empathy for those who needed to connect their flights. All one customer service rep kept saying was "You're just going to have to wait like everyone else - have patience!!" Long story short, I missed my flight in which I had to wait until for the following evening to catch! This shall most DEFINITELY be my first & LAST time travelling with JetBlue, I just wish I saw these reviews earlier so I could've avoided!

Jet Blue has the absolute worst… Jet Blue has the absolute worst customer service / escalation team. However, it is all part of the service commitment level passed down by the Executive office. I have flown over 2m miles and Jet Blue has never been the same since the days of the Founder & CEO David Neeleman

DO NOT USE THIS COMPANY… I cancelled a flight and they gave me a credit. I can see the credit in my account but when I go to use the credit, it says that there are insufficient funds in my travel bank, even though I can see the funds are available. The flights I want to book, even though they are exactly the same flight days and times, just 6 months later are nearly double the original price. I have spent 3 hours on the phone to them, first via web chat and then physically speaking to someone trying to sort this out and they refuse to do anything to sort it, just saying that it should work online, which it clearly isn't. I asked them to take payment over the phone and they wouldn't, I asked them to give me the money back and they wouldn't. I asked them for an email address that I could send a screenshot of the issue to and they wouldn't give me one. DO NOT USE THIS COMPANY! Edit: I just found out that the phone line that they told me to contact them on, to resolve this, was a premium rate number and has cost me £255 to call them for an hour, most of which was messing about for the slowest people ever to do anything, they would take 2 - 3 mins to put my name in, put my first line of address in etc. WHAT A TOTAL SCAM!!!