I’ve flown JetBlue a few times now for… I’ve flown JetBlue a few times now for regional trips up and down the East Coast. Check-in at the airport is always smooth and their app makes boarding easy breezy. I also appreciate that even standard economy seats have enough legroom not to feel cramped. A reliable and comfortable airline.

JetBlue did a good job We just took a round trip to Florida on JetBlue. We were very pleased with the service and the cost. Even though we got the basic rate the legroom was adequate. We wouldn't hesitate to fly JetBlue again.

The help desk staff st JFK are the… The help desk staff st JFK are the worst. No urgency in helping folks who just need to check a bag due to arriving later than expected. It would have taken almost nothing to show some compassion and empathy instead of guaranteeing that we miss our flight. It's clear that they have no concern about customer service or customer needs.

BEFORE YOU SPEND THE MONEY ON JETBLUE… BEFORE YOU SPEND THE MONEY ON JETBLUE MINT: If you sit in the first row, you will regret it. Crew Members chat loudly the whole flight, and they do not turn off the galley lights, ever, even for night flights. If you are unlucky enough to sit in seat 1A, there is a very bright LED light that shines directly into your face. I've traveled Jetblue Mint several times and I've loved the middle row single seat, which has a door and you feel quite isolated. But this flight was TERRIBLE. They spoke so loudly (about all sorts of personal things) that even my AirPods did not shut out the sounds) so it was impossible to get some rest. Furthermore, I took the time to contact Jetblue Customer Service. They informed me that I should have confronted the flight attendants during the flight and that it was my responsibility to inform them that they were not behaving professionally. They wrote to me the following on the chat on their website: "Compensation will not be issued." And then told me they hope I'll have a wonderful experience flying JetBlue next time, and have a nice day! Yeah, right. I won't be flying Mint anytime soon, that's for sure! #JetBlue #mint

Terrible service I can’t believe how heartless this company is, I was on the phone for 1 hour and 20 min trying to change a flight since my sister in law is in the ICU and we were trying to get her mom here, not only did JetBlue did not show a word of sympathy for me and my family are going through but was giving us a hard trying. First they were charging us for difference on flight, seats etc and I asked to speak to a manager and they transferred me to Carmen which was even worse, she was not empathetic and told me they would waive the rebooking fee which was 25.00 and when I asked her to listen to the recording they ignore it I ended un canceling the flight and rebooking with delta who not only change the flight for another family member at no cost but was very kind in the words. Would not recommend JetBlue even if you are desperate.