The help desk staff st JFK are the… The help desk staff st JFK are the worst. No urgency in helping folks who just need to check a bag due to arriving later than expected. It would have taken almost nothing to show some compassion and empathy instead of guaranteeing that we miss our flight. It's clear that they have no concern about customer service or customer needs.

Bad service We traveled with jetblue airlines in January. The service staff was unpleasant, rude and simply ignoring if you need any service. At the check-in we were asked if we want to sit by the emergency exit together because there is more legroom. We agreed but at the gate we were met by a very unfriendly staff who told us to wait in the zone. Later said that we will sit separately. Besides all that we were the last to board. And the worst thing... When we get on the plane another person was already sitting instead of my partner seat because they put two people in the same seat by mistake. I hope it was the first and last time I travel with Jetblue airlines. I won't recommend.

Thee crapiest airline I have ever flown with to date! C*ck-up started from before I got to Heathrow to begin my journey. For some reason, the JB app just would not accept my credit card details to pay for my luggage (which at the time was collectively £185 for 2 pieces of luggage one way and 1 piece of luggage returning). I approached a customer service rep and explained my situation to which she politely helped and also to which I thought she understood that I was to pay for 2 luggage one way and 1 on return. I was shocked when I learned the cost was £40 less than what was displayed on the app and to which I was pleased that I had saved a little money on top. Fast forward to departure day, I got to Montego Bay airport only to be told that I had not payed for my luggage and that I had to pay an additional $65! Accord to them, there was no payment reflecting on their system that I had done so. (You can imagine the fury at this point). So I paid the requested $65, only to find out the flight had been delayed to JFK. After re-checking in my luggage, I had to join a queue which not only was slow-moving, but had HUNDREDS of people that had to go through security check. Staff was extremely rude and had NO empathy for those who needed to connect their flights. All one customer service rep kept saying was "You're just going to have to wait like everyone else - have patience!!" Long story short, I missed my flight in which I had to wait until for the following evening to catch! This shall most DEFINITELY be my first & LAST time travelling with JetBlue, I just wish I saw these reviews earlier so I could've avoided!

BEFORE YOU SPEND THE MONEY ON JETBLUE… BEFORE YOU SPEND THE MONEY ON JETBLUE MINT: If you sit in the first row, you will regret it. Crew Members chat loudly the whole flight, and they do not turn off the galley lights, ever, even for night flights. If you are unlucky enough to sit in seat 1A, there is a very bright LED light that shines directly into your face. I've traveled Jetblue Mint several times and I've loved the middle row single seat, which has a door and you feel quite isolated. But this flight was TERRIBLE. They spoke so loudly (about all sorts of personal things) that even my AirPods did not shut out the sounds) so it was impossible to get some rest. Furthermore, I took the time to contact Jetblue Customer Service. They informed me that I should have confronted the flight attendants during the flight and that it was my responsibility to inform them that they were not behaving professionally. They wrote to me the following on the chat on their website: "Compensation will not be issued." And then told me they hope I'll have a wonderful experience flying JetBlue next time, and have a nice day! Yeah, right. I won't be flying Mint anytime soon, that's for sure! #JetBlue #mint

JetBlue and Allianz Global do not pay out claims as promised JetBlue employs Allianz Global as their insurer for flight claims. I am deeply dissatisfied with how Allianz Global deal with JetBlue’s affairs. This process has taken 11 weeks of emailing, and an error sent to the incorrect bank account. The service is non responsive and slow. They will not rectify the situation or create solutions to pay the correct bank account, or pay out their claims as promised. They just send automated responses and don’t fix it.