DO NOT USE THIS COMPANY… I cancelled a flight and they gave me a credit. I can see the credit in my account but when I go to use the credit, it says that there are insufficient funds in my travel bank, even though I can see the funds are available. The flights I want to book, even though they are exactly the same flight days and times, just 6 months later are nearly double the original price. I have spent 3 hours on the phone to them, first via web chat and then physically speaking to someone trying to sort this out and they refuse to do anything to sort it, just saying that it should work online, which it clearly isn't. I asked them to take payment over the phone and they wouldn't, I asked them to give me the money back and they wouldn't. I asked them for an email address that I could send a screenshot of the issue to and they wouldn't give me one. DO NOT USE THIS COMPANY! Edit: I just found out that the phone line that they told me to contact them on, to resolve this, was a premium rate number and has cost me £255 to call them for an hour, most of which was messing about for the slowest people ever to do anything, they would take 2 - 3 mins to put my name in, put my first line of address in etc. WHAT A TOTAL SCAM!!!

Thee crapiest airline I have ever flown with to date! C*ck-up started from before I got to Heathrow to begin my journey. For some reason, the JB app just would not accept my credit card details to pay for my luggage (which at the time was collectively £185 for 2 pieces of luggage one way and 1 piece of luggage returning). I approached a customer service rep and explained my situation to which she politely helped and also to which I thought she understood that I was to pay for 2 luggage one way and 1 on return. I was shocked when I learned the cost was £40 less than what was displayed on the app and to which I was pleased that I had saved a little money on top. Fast forward to departure day, I got to Montego Bay airport only to be told that I had not payed for my luggage and that I had to pay an additional $65! Accord to them, there was no payment reflecting on their system that I had done so. (You can imagine the fury at this point). So I paid the requested $65, only to find out the flight had been delayed to JFK. After re-checking in my luggage, I had to join a queue which not only was slow-moving, but had HUNDREDS of people that had to go through security check. Staff was extremely rude and had NO empathy for those who needed to connect their flights. All one customer service rep kept saying was "You're just going to have to wait like everyone else - have patience!!" Long story short, I missed my flight in which I had to wait until for the following evening to catch! This shall most DEFINITELY be my first & LAST time travelling with JetBlue, I just wish I saw these reviews earlier so I could've avoided!

Totally dissatisfied with JetBlue who once upon a time used to be my favorite way to fly!!! Received an email back in October of 2023 that JetBlue was sponsoring Charitybuzz and I won 2 round trip JetBlue travel certificates to Aruba! Only problem is there are not a lot of seats set aside for travel certificates! So you may find a flight out but no flight coming back on none at all for the dates you want to travel. I finally found a flight going to and coming back and requested to change my dates a week before only to be told the new dates were not available! Thank God I did not book my flights with the certificate or I would have lost out!!! Now I have to purchase my flights and I have until November to find somewhere to go so I can use my certificates that I wanted to use with THIS TRIP! UGH!!! Total inconvenience!!!! How many travel certificate seats do you actually have??? Why is the selection so low but you can find paid seats available for the same dates you need!!!! Not cool!!!!! Not cool at all!!!!

Avoid this airline at all costs. Avoid this airline at all costs. Paid for two upgraded seats for more legroom,only to be told by staff at JFK that only one seat had been paid for and they wanted another 50 dollars for me and my husband to sit together. Ended up right at the back of the plane with no refund for the upgraded seats. Cabin crew were rude and direct. My husband was ask if he wanted a drink,he ask for tea and was ask Green or black,he replied with milk, was told again green or black in an aggressive manner. Food was really cold and inedible. Was told to give food trays back the way they were given, I.e flat. Also cabin crews uniform were scuffy and they seem to have no pride in their appearance.

JetBlue did a good job We just took a round trip to Florida on JetBlue. We were very pleased with the service and the cost. Even though we got the basic rate the legroom was adequate. We wouldn't hesitate to fly JetBlue again.