If you are thinking about flying on Jet Blue please reconsider On Saturday Jet Blue had to cancel a flight due to a problem with the plane so on Sunday they gave the Saturday people our plane and we were stuck in the airport for over 8 hours while they tried to fix that plane. So instead of inconvenience for one plane they did it to two groups of passengers. There was no reason or logic to this. They should have made other arrangements for the Saturday passengers and not bothered us. They told us nothing and when we said the crew probably would be over their hours they insisted no until that became the reason. The website said that we had taken off so people went to the airport to pick us up. The emails kept pushing back the time and it didn’t match what it said at the gate. During this time we received food vouchers for $15 dollars. To put that in perspective a slice of pizza cost $17 dollars. Those vouchers should match the cost of the food at the airport you are in. If we had been told earlier about the plane situation we could have tried to make other arrangements or maybe the people from the Saturday flight could have been accommodated prior to our flight being screwed up. There were passengers there with small children. They did nothing for us. They could have passed out water to everyone. They could have told us what was going on. We asked what was wrong with the plane and they said they didn’t know. I don’t blame the people at the gate. I believe they were also in the dark.

If zero was available that’s what jet… If zero was available that’s what jet blue deserved! Uninformative and unreasonable airline!

Totally dissatisfied with JetBlue who once upon a time used to be my favorite way to fly!!! Received an email back in October of 2023 that JetBlue was sponsoring Charitybuzz and I won 2 round trip JetBlue travel certificates to Aruba! Only problem is there are not a lot of seats set aside for travel certificates! So you may find a flight out but no flight coming back on none at all for the dates you want to travel. I finally found a flight going to and coming back and requested to change my dates a week before only to be told the new dates were not available! Thank God I did not book my flights with the certificate or I would have lost out!!! Now I have to purchase my flights and I have until November to find somewhere to go so I can use my certificates that I wanted to use with THIS TRIP! UGH!!! Total inconvenience!!!! How many travel certificate seats do you actually have??? Why is the selection so low but you can find paid seats available for the same dates you need!!!! Not cool!!!!! Not cool at all!!!!

DO NOT USE THIS COMPANY… I cancelled a flight and they gave me a credit. I can see the credit in my account but when I go to use the credit, it says that there are insufficient funds in my travel bank, even though I can see the funds are available. The flights I want to book, even though they are exactly the same flight days and times, just 6 months later are nearly double the original price. I have spent 3 hours on the phone to them, first via web chat and then physically speaking to someone trying to sort this out and they refuse to do anything to sort it, just saying that it should work online, which it clearly isn't. I asked them to take payment over the phone and they wouldn't, I asked them to give me the money back and they wouldn't. I asked them for an email address that I could send a screenshot of the issue to and they wouldn't give me one. DO NOT USE THIS COMPANY! Edit: I just found out that the phone line that they told me to contact them on, to resolve this, was a premium rate number and has cost me £255 to call them for an hour, most of which was messing about for the slowest people ever to do anything, they would take 2 - 3 mins to put my name in, put my first line of address in etc. WHAT A TOTAL SCAM!!!

I’ve flown JetBlue a few times now for… I’ve flown JetBlue a few times now for regional trips up and down the East Coast. Check-in at the airport is always smooth and their app makes boarding easy breezy. I also appreciate that even standard economy seats have enough legroom not to feel cramped. A reliable and comfortable airline.