Thee crapiest airline I have ever flown with to date! C*ck-up started from before I got to Heathrow to begin my journey. For some reason, the JB app just would not accept my credit card details to pay for my luggage (which at the time was collectively £185 for 2 pieces of luggage one way and 1 piece of luggage returning). I approached a customer service rep and explained my situation to which she politely helped and also to which I thought she understood that I was to pay for 2 luggage one way and 1 on return. I was shocked when I learned the cost was £40 less than what was displayed on the app and to which I was pleased that I had saved a little money on top. Fast forward to departure day, I got to Montego Bay airport only to be told that I had not payed for my luggage and that I had to pay an additional $65! Accord to them, there was no payment reflecting on their system that I had done so. (You can imagine the fury at this point). So I paid the requested $65, only to find out the flight had been delayed to JFK. After re-checking in my luggage, I had to join a queue which not only was slow-moving, but had HUNDREDS of people that had to go through security check. Staff was extremely rude and had NO empathy for those who needed to connect their flights. All one customer service rep kept saying was "You're just going to have to wait like everyone else - have patience!!" Long story short, I missed my flight in which I had to wait until for the following evening to catch! This shall most DEFINITELY be my first & LAST time travelling with JetBlue, I just wish I saw these reviews earlier so I could've avoided!

Bad service We traveled with jetblue airlines in January. The service staff was unpleasant, rude and simply ignoring if you need any service. At the check-in we were asked if we want to sit by the emergency exit together because there is more legroom. We agreed but at the gate we were met by a very unfriendly staff who told us to wait in the zone. Later said that we will sit separately. Besides all that we were the last to board. And the worst thing... When we get on the plane another person was already sitting instead of my partner seat because they put two people in the same seat by mistake. I hope it was the first and last time I travel with Jetblue airlines. I won't recommend.

Avoid this airline at all costs. Avoid this airline at all costs. Paid for two upgraded seats for more legroom,only to be told by staff at JFK that only one seat had been paid for and they wanted another 50 dollars for me and my husband to sit together. Ended up right at the back of the plane with no refund for the upgraded seats. Cabin crew were rude and direct. My husband was ask if he wanted a drink,he ask for tea and was ask Green or black,he replied with milk, was told again green or black in an aggressive manner. Food was really cold and inedible. Was told to give food trays back the way they were given, I.e flat. Also cabin crews uniform were scuffy and they seem to have no pride in their appearance.

If zero was available that’s what jet… If zero was available that’s what jet blue deserved! Uninformative and unreasonable airline!

If I could zero stars I would If I could zero stars I would! Shocking shocking shocking. Delay emails changing every 10 minutes, 4+ hour delay with NOT a single reason nor apology given from the crew!!! Just the absolute worst airline I’ve ever travelled on Will NEVER use again