Terrible company - overcharged and refused to issue refund of the difference Was referred to the company to attend a wedding at a Marriott. Was charged 167 per room per night for 2 rooms, 2 nights each. When we arrived at the hotel the rate was 102 per room per night. Called hotel savings for a refund of the difference and was given a cooperate response that I had agreed to the terms and conditions - which I never saw! This is a terrible company!

Ripoff and fraud This company will steal your money. BEWARE that the company will not give you a refund if you cancel. They say that it is because you got such a low rate, but the rate was the same as if you called the hotel directly and made a reservation that would have had a 24 hour cancellation policy. This company MISREPRESENTS AND DEFRAUDS in order to steal your money.

Wouldn't Use Again I booked one stay through hotelsavings.com and was pleased however after making a second reservation and receiving a bad promo code from them they would not fix the issue. I compare prices including promo codes to get the best deal. I could have gotten a better deal without the promo code at Hotels.com. I will not be using them in the future because I tried to get the issue resolved by contacting them by email immediately and a phone call later in which no one would fix the problem. They were just trying to blame a expired promo code but I had received the promo code the same day I tried to use it, bad advertising if you ask me. They told me once you made the reservation there was nothing they could do however, under their FQA they say if you find a better deal in 24 hours they will refund you money so I don't see the difference. Anyways will not use them again good customer service is the key and it is definitely lacking with this company. Not to mention I could hardly understand the representative I was talking to.

Do Not use this Company!!! This company ripped me off for 578.00. I booked a reservation unintentionally on my Marriott credit card. They refused to refund my money though the reservation was canceled. I paid sales tax as well. On what for who? A company in India charges me NYS sales tax? For Nothing. Everyone is right this company is the worst ever! Took me 9 months to pay a charge that I received nothing, absolutely nothing for. Turn back don't go. VERY UNREPUTABLE!!! DO NOT USE THEM.

Terrible Company I'm currently on the phone with this company and they are trying to charge me a cancellation fee on a room I booked less than 30 minutes after making the original reservation. RUN, RUN! I thought I was speaking with the hotel directly so I'm not sure how they're able to become the middleman. This is just another reason why I no longer travel for fun anymore.