The letter of acceptance provided a… The letter of acceptance provided a list of strangers names and passport numbers. This information should be kept private.

Contradicting , Disappointing Response I received an apology stating: "currently visa on arrival to Vietnam is not approved for your passport" Trying to unveil the reason by attaching granted valid USA & Shengen visas for same passport , the reply was : "Please contact other agent if there is any possibility". For me the 2nd reply is contradicting the 1st one. I just wasted my time & the payment was hold for few days without even declaring the reason not have the visa granted

A letter of approval not an actual E… A letter of approval not an actual E visa that you emailed me to say i had bought was not what you appeared to be offering and that is not what I wanted.

Unreachable I had used Visa Vietnam for the third time now. The first two times, I had received my approval letter within a dependable two day timeframe (even as I ordered over the weekend). And knowing such consistency, I ordered my third approval letter on Saturday evening with my flight to VN to take place on Thursday morning. However, this last one, I had only received an emailed approval letter after four days (7 hours after my flight had already departed). Worried, on day 3, I had emailed as well as tried calling their phone numbers which lead directly to voicemail. They are unreachable. I did not receive any notification of a delay to which I could have planned around. I now have to eat a non-refundable round-trip flight as well as non-refundable hotel booking because of the lack of service and communication.

On line procedure was easy to use… On line procedure was easy to use especially if you are not very technically minded. Fast turn around in receiving the letter required for visa on arrival.