Unreachable I had used Visa Vietnam for the third time now. The first two times, I had received my approval letter within a dependable two day timeframe (even as I ordered over the weekend). And knowing such consistency, I ordered my third approval letter on Saturday evening with my flight to VN to take place on Thursday morning. However, this last one, I had only received an emailed approval letter after four days (7 hours after my flight had already departed). Worried, on day 3, I had emailed as well as tried calling their phone numbers which lead directly to voicemail. They are unreachable. I did not receive any notification of a delay to which I could have planned around. I now have to eat a non-refundable round-trip flight as well as non-refundable hotel booking because of the lack of service and communication.

Contradicting , Disappointing Response I received an apology stating: "currently visa on arrival to Vietnam is not approved for your passport" Trying to unveil the reason by attaching granted valid USA & Shengen visas for same passport , the reply was : "Please contact other agent if there is any possibility". For me the 2nd reply is contradicting the 1st one. I just wasted my time & the payment was hold for few days without even declaring the reason not have the visa granted

Vietnam For Vacation site is American… Vietnam For Vacation site is American based you must avoid unless you’re rich. I applied for 2 visas I was charged $120.00 & $80.00 US dollars, luckily I only got only one and got $80.00 refund when I realised the charges too expensive. The charges supposedly $25.00 US from Vietnam legit government site. The additional charges fluctuate as they say they cover you if you might need other help which are irrelevant to visa.the application is legit copy you fill the details,they send it on your behalf and charge accordingly ND

Never reply to emails You don't reply to the support email. My visa got declined with no reasons and I now wanna know when I will get my refund. Please, respect your customers.

Visa application form NA1 I think that the NA1 visa application form needs to be reviewed. Why is it necessary to have questions in Vietnamese with small translations in English? I would have thought that the form doesn't apply to Vietnamese people. Not enough space is left available to hand write any details that are asked for. Some questions are unable to be answered in many cases. Eg Name and address of host in Vietnam when you have made a tour booking in your own country (Australia) Other than that all other aspects are good