Our check-in suitcase was severely… Our check-in suitcase was severely damaged when we got it back. Turkish Airlines makes it next to impossible to file a complaint. This is not okay – big suitcases are expensive and we can't use it anymore now - basically lost 120€...

CRIMINAL! My girlfriend was refused boarding at the airport in Phuket because "she did not have a return ticket with Turkish Airlines". This was certainly not a reason to refuse boarding but we decided to book a return anyway just to avoid ruining our travel plans. Just prior to completing the transaction we were told that our seat had been given to another passenger. This was at the airport 1hr 10 mins before flight departure. They had no right to refuse boarding and when we did as they said they moved the goal posts yet again. I suspect the flight was over booked and they were looking for reasons to reject passengers. To make matters worse they are standing behind there story and have not refunded the ticket - despite the ground staff saying that we could get a refund by contacting customer service. At best this is just awful customer service and worst it is a criminal offence. I personally will not be flying Turkish Airlines again and strongly urge other would be clients to look elsewhere. What a shame since I used to enjoy flying with this airline.

Worst airline experience I could ever imagine Worst airline experience I could ever imagine. My father died in February and least of all I wanted to deal with the flight and airline issues. I booked flight in January for March and when my father got worse I exchanged the flight online for 4 passengers to February. This is when all the whole worsest service experience in my life started. This was a nightmare for everyone in my family as Turkish Airlines DELETED my flight from the system and didn’t refund the money also didn’t notify me about the cancellation and the reason. Looked like an error. However the money was paid. I called the airline to ask why I can’t check my flight status online ? And they said your flight is deleted, submit a ticket to customer support and we will get back to you. To make it shorter they got back to me AFTER I returned back from funeral. I called about 50+ times in order to resolve THEIR mistake. When I finally got my ticket after paying another 550$ for exchange, they canceled my husband and daughters flight 48 hours before the departure and again they don’t know why and asking to submit the ticket online. Each time I called their representatives had different excuses: either their system is down or their ticketing will get back to me or they were just transferring me to Chinese line without request, I don’t speak Chinese. I had sleepless nights as my flight was canceled and airline was not resolving the issue but by dads funeral was in few days. They don’t have any support for those whose flight is within 24-48 hours or less. They just advise to submit a ticket on their website a some mysterious team will get back to you within 7 days. Even if your flight is tomorrow. So I will never ever recommend to anyone to deal with Turkish Airline if you don’t want a stress and headache. My sister had the same worst experience with this airline in regards to buying a ticket for her dog for a flight. I will not recommend and will spread my story and my relatives story to everyone who would ask me about this airline I also want to mentioned that I paid $300+ for seat with bassinet and called to add my husband and child to pay for their seats with me. I was told it is IMPOSSIBLE and I need to buy the seats at check in. At check in they said THERE ARE NO available seats near me so I would have to fly 13 hours alone with a baby in lap. In a lap as they had turbulence all the way to my destination and I couldn’t put baby in the bassinet, so the money for the seats were just waisted. So I asked them to give us some random seats but together on the way back due to this nonsense. Also the airline COULDNT add my infant to the reservation. They said I will have to add and pay in the airport before departure. The amount of stress I got with this airline is immense. NO to Turkish airlines forever!!!

Terrible service, rude and unmannered flight attendants Terrible service, rude flight attendants giving me commands and orders as if they are my boss. Paid for premium economy but they made an error and switch my seats to the back and were rude about it, I have video proof, do not fly on this embarrassment of an airline. Especially racist on flights to Africa, i am done with this airline

Avoid - Avoid - horrendous and dishonest customer service Avoid - horrendous and dishonest customer service. Before booking my flights, a Turkish Airlines customer service representative provided crucial information that was incorrect. Based on the information we were provided, we booked flights worth £1300 that aren't suitable. I've contacted their customer service multiple times via phone and email in an attempt to resolve this situation and they've been useless, seemingly incapable of understanding the situation and replying with stock responses that show they haven't read or understood my emails. I've provided a straightforward solution for them to resolve this situation many times now but they have never addressed this directly. Turkish Airlines certainly have some cheap connecting flights but with such poor and misleading customer service you have to ask yourself if it's worth it? My advice is that it isn't - book with a reuptable airline that will provide accurate and honest information prior to commiting to expensive and non-refundable flights.