Avoid Booked a business class ticket but could not change flights even after calling customer support for more than an hour. They offered me a refund that was less than 2 percent of what I paid. Absolutely pathetic.

AVOID THIS AIRLINE AVOID THIS AIRLINE! Me and my partner have been waiting to receive our compensation which we're owed under EU 261 law (now UK 261) after we missed our connecting flight (due to 'technical errors' on our first Turkish Airlines flight) and were subsequently put on two additional flights with a different airline and arrived at our destination 8 and a half hours late. This took place 3 MONTHS AGO and Turkish Airlines have still not paid us the money that they (eventually) acknowledged that they owe us and are now completely ignoring our feedback messages regarding this. This is clearly not an acceptable way for an airline to act and I would strongly advise anyone from ever flying with Turkish Airlines. We are now looking into taking Turkish Airlines to court with the Civil Aviation Authority (CAA) - I advise anyone else experiencing the same thing to also do this as they should not be allowed to get away with this!

Terrible service, rude and unmannered flight attendants Terrible service, rude flight attendants giving me commands and orders as if they are my boss. Paid for premium economy but they made an error and switch my seats to the back and were rude about it, I have video proof, do not fly on this embarrassment of an airline. Especially racist on flights to Africa, i am done with this airline

Worse airlines ever Worse airlines ever , I would rate it 0 . My flight was delayed and i missed my connecting flight when i went to their desk in istanbul i was greeted with annoyed staff very unprofessional and rude , i was stucked in istanbul for 16hrs coz they said there was no flight available for 2 days coz of eid. Turns out there was a flight in the morning , so i endedup buying a ticket from Istanbul to london for £600+ including my baggage fare . When i came Uk and emailed them they said ive bought the ticket from the agent not them , what the fk? i sent them the reciept picture of the transcation i bought from them but they are still saying i bought the ticket from agent ?? Avoid buying tickets from this airline . Id rate it -0 if i could

Rip-offs and cheats - do not book with them This company is a complete disgrace - do not travel with them under any circumstances! I paid £256 for seats for my family to be together over 4 flights. The day before my flight when I came to check-in they had all been removed. Their call centre are useless and could do nothing - and I spent £40 on a premium phone line for the pleasure of no service at all! They are now passing me from pillar to post and refusing to refund my money. They've offered me 55 euros if I drive 35 miles to get it! I saw people losing their upgrade and being refused boarding as the plane was overbooked at Istanbul also, so if you have a flight already booked with them ensure you get to the gate early! And don't pay for an upgrade at the airport as they were refusing them and moving people back into standard at the gate. If you don't have a flight booked with them then please don't, it's not worth it, even if they are cheap. They are a monstrous organisation that doesn't care about customers at all. I will be complaining to the CAA and ATOL and would suggest others do too