Our check-in suitcase was severely… Our check-in suitcase was severely damaged when we got it back. Turkish Airlines makes it next to impossible to file a complaint. This is not okay – big suitcases are expensive and we can't use it anymore now - basically lost 120€...

Rip-offs and cheats - do not book with them This company is a complete disgrace - do not travel with them under any circumstances! I paid £256 for seats for my family to be together over 4 flights. The day before my flight when I came to check-in they had all been removed. Their call centre are useless and could do nothing - and I spent £40 on a premium phone line for the pleasure of no service at all! They are now passing me from pillar to post and refusing to refund my money. They've offered me 55 euros if I drive 35 miles to get it! I saw people losing their upgrade and being refused boarding as the plane was overbooked at Istanbul also, so if you have a flight already booked with them ensure you get to the gate early! And don't pay for an upgrade at the airport as they were refusing them and moving people back into standard at the gate. If you don't have a flight booked with them then please don't, it's not worth it, even if they are cheap. They are a monstrous organisation that doesn't care about customers at all. I will be complaining to the CAA and ATOL and would suggest others do too

Terrible service, rude and unmannered flight attendants Terrible service, rude flight attendants giving me commands and orders as if they are my boss. Paid for premium economy but they made an error and switch my seats to the back and were rude about it, I have video proof, do not fly on this embarrassment of an airline. Especially racist on flights to Africa, i am done with this airline

Took money for seats but failed to book seats. Booked long haul.flight and selected seats. Full amount deducted from credit card. But email confirmation and booking details in app claim no seats booked and only basic fare paid. Now I will have to spend ages with their call centre helping Turkish airlines to domtheir job..checkmyour booking carefully. Ryanair can do this without a problem. Clearly Turkish couldn't be bother as long as they can take.your money. Disrespectful shamnles. Check your booking carefully.

Worst airlines ever. Bought tickets from them back in March from London to Antalya, 5 days later they changed both flights to different times/dates which made me waste more money on buses and trains.. I contacted the agency (on top of that costed me around 5£ for a 5 minute call) to ask for a refund since the times were very inconvenient for me ( I was given the option to change the time but it would only lead me to Istanbul) , they reassured that it was going to be issued by the airlines, which would take up to 10-15 business days. I waited for over a month a half and no response. I sent them an email, explained the whole situation again. 2 days later I got told I wasn’t getting any refund! I spent over 200+£ for nothing! I had to rearrange my entire travel itinerary and incur additional expenses due to their incompetence. This is outrageous. I will make sure to avoid booking with them in the future.