Avoid Booked a business class ticket but could not change flights even after calling customer support for more than an hour. They offered me a refund that was less than 2 percent of what I paid. Absolutely pathetic.

My entires families baggage was lost… My entire family’s baggage was lost during a transfer and Turkish Airlines cheated on my compensation claim! We were left in Malaga with zero luggage and the weather conditions were terrible. Nobody contacted us to tell us when cases would arrive. We Called their customer service who told us to go and replace essential items and that there was no limit on compensation - just to be sensible. We did exactly that and then filled out arduous claim process/form. They then paid only 30% of claim stating I agreed to a lower figure. Nonsense. Disgraceful and unfair treatment by an airline who claim they are high quality. Absolutely terrible experience for whole family, I have not used airline since and travelled further and longer to use other airlines! I have written to CEO and no reply yet, which says everything!!! I will start legal process soon.

Don't waste your money with this… Don't waste your money with this Airline! I have now had two consecutive trips from Riyadh to Milan Bergamo (via Turkey) cancelled at short notice. I will NEVER waste my money with this company again. On both occasions (9th Feb and then 5th April 2024) I have had to spend significant amounts of money to fly with other airlines at the last minute. The only option for compensation is a refund of the original ticket and if you ate something in the airport this might be covered. I have spent literally hours on the phone to their customer services and inputting evidence of my out of pocket expenses caused by Turkish Airlines "Operational difficulties" onto their web platform - only to be told time and again by the same standard email response that my claim cannot be refunded. @Turkish Airlines. DONT OFFER FLIGHTS YOU CANNOT RUN! SIMPLE. Utterly useless company and awful customer service.

Terrible service, rude and unmannered flight attendants Terrible service, rude flight attendants giving me commands and orders as if they are my boss. Paid for premium economy but they made an error and switch my seats to the back and were rude about it, I have video proof, do not fly on this embarrassment of an airline. Especially racist on flights to Africa, i am done with this airline

Worse airlines ever Worse airlines ever , I would rate it 0 . My flight was delayed and i missed my connecting flight when i went to their desk in istanbul i was greeted with annoyed staff very unprofessional and rude , i was stucked in istanbul for 16hrs coz they said there was no flight available for 2 days coz of eid. Turns out there was a flight in the morning , so i endedup buying a ticket from Istanbul to london for £600+ including my baggage fare . When i came Uk and emailed them they said ive bought the ticket from the agent not them , what the fk? i sent them the reciept picture of the transcation i bought from them but they are still saying i bought the ticket from agent ?? Avoid buying tickets from this airline . Id rate it -0 if i could