CRIMINAL! My girlfriend was refused boarding at the airport in Phuket because "she did not have a return ticket with Turkish Airlines". This was certainly not a reason to refuse boarding but we decided to book a return anyway just to avoid ruining our travel plans. Just prior to completing the transaction we were told that our seat had been given to another passenger. This was at the airport 1hr 10 mins before flight departure. They had no right to refuse boarding and when we did as they said they moved the goal posts yet again. I suspect the flight was over booked and they were looking for reasons to reject passengers. To make matters worse they are standing behind there story and have not refunded the ticket - despite the ground staff saying that we could get a refund by contacting customer service. At best this is just awful customer service and worst it is a criminal offence. I personally will not be flying Turkish Airlines again and strongly urge other would be clients to look elsewhere. What a shame since I used to enjoy flying with this airline.

Flight Cancelation with zero Compensation Flight got cancelled by Turkish Airlines via mail one day before departure. After lenghty inquiry with the completly unsatisfactory customer service I got a written statement to get compensation. About 7 months after the flight I still did not get any payment from Turkish Airlines, whereas the customer service states the standard phrase "In our investigation we see that your ticket refund transactions have already been made." Which is untrue.

I'll never fly Turkish Airlines again I'll never fly Turkish Airlines again. I'm giving them two stars because some of their airport staff and flight crew are lovely and competent. Following are some of my reasons: -For the 14 hours before my flight, their customer support was unresponsive. I finally got through, and the representative assured me that my flight had _not_ been cancelled. At the airport, it turned out that the flight _had_ been cancelled. A Turkish Air employee had the nerve to then say I should have provided a phone number in order for them to notify me. I HAD provided a phone number and received no calls or texts from Turkish Air. -Due to the consequences of the cancelled flight, a Turkish Air employee advised me to submit my receipts in order to get reimbursed. I followed their procedures obediently and never received my money back. Responses took weeks, and employees were barely literate in English. After several months of resubmitting my request, I gave up. One possible explanation was that the receipts didn't include some of the impossible details Turkish Air required them to include -- details that receipts don't typically include. I wouldn't know, however, because the representatives never explained why my requests were rejected. -On my flight, the pocket of the seat in front of me was stuffed full of trash. Classy.

Worse airlines ever Worse airlines ever , I would rate it 0 . My flight was delayed and i missed my connecting flight when i went to their desk in istanbul i was greeted with annoyed staff very unprofessional and rude , i was stucked in istanbul for 16hrs coz they said there was no flight available for 2 days coz of eid. Turns out there was a flight in the morning , so i endedup buying a ticket from Istanbul to london for £600+ including my baggage fare . When i came Uk and emailed them they said ive bought the ticket from the agent not them , what the fk? i sent them the reciept picture of the transcation i bought from them but they are still saying i bought the ticket from agent ?? Avoid buying tickets from this airline . Id rate it -0 if i could

Took money for seats but failed to book seats. Booked long haul.flight and selected seats. Full amount deducted from credit card. But email confirmation and booking details in app claim no seats booked and only basic fare paid. Now I will have to spend ages with their call centre helping Turkish airlines to domtheir job..checkmyour booking carefully. Ryanair can do this without a problem. Clearly Turkish couldn't be bother as long as they can take.your money. Disrespectful shamnles. Check your booking carefully.