CRIMINAL! My girlfriend was refused boarding at the airport in Phuket because "she did not have a return ticket with Turkish Airlines". This was certainly not a reason to refuse boarding but we decided to book a return anyway just to avoid ruining our travel plans. Just prior to completing the transaction we were told that our seat had been given to another passenger. This was at the airport 1hr 10 mins before flight departure. They had no right to refuse boarding and when we did as they said they moved the goal posts yet again. I suspect the flight was over booked and they were looking for reasons to reject passengers. To make matters worse they are standing behind there story and have not refunded the ticket - despite the ground staff saying that we could get a refund by contacting customer service. At best this is just awful customer service and worst it is a criminal offence. I personally will not be flying Turkish Airlines again and strongly urge other would be clients to look elsewhere. What a shame since I used to enjoy flying with this airline.

Terrible service, rude and unmannered flight attendants Terrible service, rude flight attendants giving me commands and orders as if they are my boss. Paid for premium economy but they made an error and switch my seats to the back and were rude about it, I have video proof, do not fly on this embarrassment of an airline. Especially racist on flights to Africa, i am done with this airline

I'll never fly Turkish Airlines again I'll never fly Turkish Airlines again. I'm giving them two stars because some of their airport staff and flight crew are lovely and competent. Following are some of my reasons: -For the 14 hours before my flight, their customer support was unresponsive. I finally got through, and the representative assured me that my flight had _not_ been cancelled. At the airport, it turned out that the flight _had_ been cancelled. A Turkish Air employee had the nerve to then say I should have provided a phone number in order for them to notify me. I HAD provided a phone number and received no calls or texts from Turkish Air. -Due to the consequences of the cancelled flight, a Turkish Air employee advised me to submit my receipts in order to get reimbursed. I followed their procedures obediently and never received my money back. Responses took weeks, and employees were barely literate in English. After several months of resubmitting my request, I gave up. One possible explanation was that the receipts didn't include some of the impossible details Turkish Air required them to include -- details that receipts don't typically include. I wouldn't know, however, because the representatives never explained why my requests were rejected. -On my flight, the pocket of the seat in front of me was stuffed full of trash. Classy.

This is a big no This is a big no! We flew with them to Thailand. 10hr flight and space in seat like in ryanair. Today I have flight back. Yesterday I've made sure we seat at the window and aisle. Today I've checked in to discover I do not have those seats!!! I seat in the middle!!! Joke, joke. Never again. Emirates or Qatar are much better and they do same routes. For sure have more space too. Before booking imagine seating in ryanair for your long flight as that's exactly turkish airline.

Worst airlines ever. Bought tickets from them back in March from London to Antalya, 5 days later they changed both flights to different times/dates which made me waste more money on buses and trains.. I contacted the agency (on top of that costed me around 5£ for a 5 minute call) to ask for a refund since the times were very inconvenient for me ( I was given the option to change the time but it would only lead me to Istanbul) , they reassured that it was going to be issued by the airlines, which would take up to 10-15 business days. I waited for over a month a half and no response. I sent them an email, explained the whole situation again. 2 days later I got told I wasn’t getting any refund! I spent over 200+£ for nothing! I had to rearrange my entire travel itinerary and incur additional expenses due to their incompetence. This is outrageous. I will make sure to avoid booking with them in the future.