Rip-offs and cheats - do not book with them This company is a complete disgrace - do not travel with them under any circumstances! I paid £256 for seats for my family to be together over 4 flights. The day before my flight when I came to check-in they had all been removed. Their call centre are useless and could do nothing - and I spent £40 on a premium phone line for the pleasure of no service at all! They are now passing me from pillar to post and refusing to refund my money. They've offered me 55 euros if I drive 35 miles to get it! I saw people losing their upgrade and being refused boarding as the plane was overbooked at Istanbul also, so if you have a flight already booked with them ensure you get to the gate early! And don't pay for an upgrade at the airport as they were refusing them and moving people back into standard at the gate. If you don't have a flight booked with them then please don't, it's not worth it, even if they are cheap. They are a monstrous organisation that doesn't care about customers at all. I will be complaining to the CAA and ATOL and would suggest others do too

Took money for seats but failed to book seats. Booked long haul.flight and selected seats. Full amount deducted from credit card. But email confirmation and booking details in app claim no seats booked and only basic fare paid. Now I will have to spend ages with their call centre helping Turkish airlines to domtheir job..checkmyour booking carefully. Ryanair can do this without a problem. Clearly Turkish couldn't be bother as long as they can take.your money. Disrespectful shamnles. Check your booking carefully.

Don't waste your money with this… Don't waste your money with this Airline! I have now had two consecutive trips from Riyadh to Milan Bergamo (via Turkey) cancelled at short notice. I will NEVER waste my money with this company again. On both occasions (9th Feb and then 5th April 2024) I have had to spend significant amounts of money to fly with other airlines at the last minute. The only option for compensation is a refund of the original ticket and if you ate something in the airport this might be covered. I have spent literally hours on the phone to their customer services and inputting evidence of my out of pocket expenses caused by Turkish Airlines "Operational difficulties" onto their web platform - only to be told time and again by the same standard email response that my claim cannot be refunded. @Turkish Airlines. DONT OFFER FLIGHTS YOU CANNOT RUN! SIMPLE. Utterly useless company and awful customer service.

This company seems to like lying to… This company seems to like lying to avoid accountability. It's shameful and the fact that few days ago they were saying one thing, and now to avoid refunds they're saying another

Avoid - Avoid - horrendous and dishonest customer service Avoid - horrendous and dishonest customer service. Before booking my flights, a Turkish Airlines customer service representative provided crucial information that was incorrect. Based on the information we were provided, we booked flights worth £1300 that aren't suitable. I've contacted their customer service multiple times via phone and email in an attempt to resolve this situation and they've been useless, seemingly incapable of understanding the situation and replying with stock responses that show they haven't read or understood my emails. I've provided a straightforward solution for them to resolve this situation many times now but they have never addressed this directly. Turkish Airlines certainly have some cheap connecting flights but with such poor and misleading customer service you have to ask yourself if it's worth it? My advice is that it isn't - book with a reuptable airline that will provide accurate and honest information prior to commiting to expensive and non-refundable flights.