Bad condition of their jets and rude flight attendant. Their planes made an awful noise like static throughout my flight. It was painful and uncomfortable. They pack their jets to the brim. Make no accomodations for the poor quality of their jets. The flight attendants where rude and lacking in hospitality and professionalism.

Absolutely the worst experience I've… Absolutely the worst experience I've ever had flying. They delayed our flight 3 hours, had a board and deboard twice. Made us miss our connecting flight. Then rescheduled us a day later! We then canceled our flight and decided we would just drive the 6 hours home from Philly. Our bags never came through the carrousel, so we went to customer bag support. The lady was super rude and told us we had to wait because our bags were in holding for our rescheduled flight. We had cancled it before we even took off on our previous flight! Then we waited for over 2 hours for our bags. Absolutely horrible experience with horrible customer service from American Airlines. Will NEVER use them again.

Adriana In Palm Springs is a hero Adriana In Palm Springs is a hero I’m in the British army and needed to get back ASAP as an emergency reason as soldiers needed feeding. I’m a chef so I couldn’t let my work down my duties had to be done. She bravely contacted ruthlessly to ensure we got our flight, used 2 computers whilst her colleagues asked her questions she helped all her staff with customers and she escorted and ran us to our flight made sure we got on and she even performed 4 other duties herself like opening the gate and she went above and beyond. We are devoted to the kindness of others and she was loyal to her employer and should be a face recommendation of the airline. She deserves something special. She will forever be remembered. She helped a wider picture and had grit, passion and selfless commitment. She proved to us how someone can move mountains ! Phenomenal staff member. Unlike the Chicago flight, I’ll be damned if I ever have to go to deal with that crew. Adriana, connected us with the lovely Mary and the pilot Mo. Wonderfully ensured through a thunderstorm we took flight and they made sure we got first class and made our connection. The Chicago flight was horrific, Russel and a black lad were amazing with food service but other than that they delayed 7+ hours and didn’t do the landing correctly due to lack of communication and they transferred the first pilot to vegas over London. Fuming is an understatement. It takes someone like Adriana to understand the severity of our situation and she made Chicago look stupid. Praise to her !! Promotion because if she isn’t some manager her work colleagues sure needed her ! Period Many thanks PTE Blissett & Lcpl Allan

Broken Chair in international flight I booked a ticket on flight 60 for April 15th from NRT to DFW, I paid extra to have extra legroom on the aisle seat, and so I could enjoy the experience even in economy. When I got to the seat, I found out it was broken and couldn’t recline, so I had to sit upright for the entire 12 hour flight. The flight attendant was kind enough to attempt fixing the seat, but eventually was unable to do so, and offered a middle seat in the back without the extra space, but that was not a good option for me, so I had to stick with my current broken seat. We are very disappointed in the quality of the equipment on AA, and we wrote to AA website, well they don’t care!! They reply in format letter and said we will see you next time, even without nicely offering refund paid for that extra legroom fee because that broken chair.

This is the worst airline I have ever… This is the worst airline I have ever ridden on. No care for there customers 😕