I COULDNT GO TO MY GRANDFATHERS FUNERAL American Airlines is awful, and I will never fly with your horrible company again. We boarded the plane at 8:15, for an 8:21 AM departure. My grandfather’s funeral is the same day, at 2 PM. we sat on the runway for 40 minutes before the pilot tells us the breaks on the plane are broken, and we all had to deplane. My flight was delayed until 2:20 PM. not only that, but every other flight to my destination was delayed at least 3 hours. None were leaving before 2, and I asked to switch flights at around 10 AM. Yes I got a refund, but I missed putting my grandfather to rest, and I will never forgive this company for that. And by the way, i was flying from LAX to SFO. Literally an hour flight. So AMERICAN AIRLINES I HOPE U GO BANKRUPT.

Refund no response The story is long but I will make it short. An employee of América Airline (Dayana in Miami )did not find my tickets on the computer even though I showed them on the phone. I had to pay again upon my return. They gave me credit because someone did find them. I decided to use my credit. (3,000.00) by the end of the year but my husband get sick, I ll contacted them and sent 18 pages of medical documents, hospitals, etc. They said they had never received them and they did not arrive back to the sender (since December 2023) to date, so I sent them by computer and I have not received a response either. For my part, where I can give you a bad recommendation I will do so, and this without saying that the service is terrible and they have no courtesy, the fly staff have a very unfriendly attitude, compared to other airlines the uniform is horrible and the planes are very dirty. As long as you can use other airlines. I pray never need Airline again.

Absolutely a disaster flying with AA… Absolutely a disaster flying with AA offering no help with accommodation or food when internal flight from San Francisco to LA was late causing us to miss our connecting flight to UK. AA knew the connecting flight was going to be tight and yet no transport was arranged to take us to our connecting flight terminal knowing how big airport is. Our holiday to San Francisco is now ruined as a result of this. We will not use AA again!

As I was boarding… As I was boarding, American Airlines employee who was watching passengers get on the plane singled me out and asked me to close my extension on my carry on suitcase. Then proceeded to have me put my incredibly tiny fanny pack in my backpack. As I look around me and watch others board the plane after me there were TONS of people with more bags than me, multiple people who had their extensions open, and others with much larger carry on suitcases than me. Not to mention this employee was incredibly rude and condescending. If you are going to enforce something, enforce it to all, don’t single one person out. Will not be flying American Airlines again.

Adriana In Palm Springs is a hero Adriana In Palm Springs is a hero I’m in the British army and needed to get back ASAP as an emergency reason as soldiers needed feeding. I’m a chef so I couldn’t let my work down my duties had to be done. She bravely contacted ruthlessly to ensure we got our flight, used 2 computers whilst her colleagues asked her questions she helped all her staff with customers and she escorted and ran us to our flight made sure we got on and she even performed 4 other duties herself like opening the gate and she went above and beyond. We are devoted to the kindness of others and she was loyal to her employer and should be a face recommendation of the airline. She deserves something special. She will forever be remembered. She helped a wider picture and had grit, passion and selfless commitment. She proved to us how someone can move mountains ! Phenomenal staff member. Unlike the Chicago flight, I’ll be damned if I ever have to go to deal with that crew. Adriana, connected us with the lovely Mary and the pilot Mo. Wonderfully ensured through a thunderstorm we took flight and they made sure we got first class and made our connection. The Chicago flight was horrific, Russel and a black lad were amazing with food service but other than that they delayed 7+ hours and didn’t do the landing correctly due to lack of communication and they transferred the first pilot to vegas over London. Fuming is an understatement. It takes someone like Adriana to understand the severity of our situation and she made Chicago look stupid. Praise to her !! Promotion because if she isn’t some manager her work colleagues sure needed her ! Period Many thanks PTE Blissett & Lcpl Allan