The most terrible customer service The most terrible customer service, not helpful at all. I'm a customer since 2013, dozens bookings and would never use them again. Booked the hotel, but due to the flight delay arrived only 4 o'clock morning time. I've contacted the hotel in advance and been told there will be no one at the reception after midnight, but they will text me the instruction and nothing, no instruction how to get in, where to get a key. Contacted the customer service several times, and nothing no apologies, no help no full refund from hotel.com Avoid the hotel.com and their main website Expedia

Booked a stay on their site Booked a stay on their site, price said pay now price or pay at hotel, but when paying it was more, twice I contacted customer services and all they can say is ‘it’s an average price’ so fluctuates, do you want to cancel and book again. Absolutely rubbish. Who runs this company 🤷‍♀️

No help with problems Twice at two different hotels I have had problems and Hotels.com never do anything to help. I have found that if I booked direct with the hotel on both occasions I would have been better off and the price would’ve been exactly the same.

deceptive publishing of revies Hotels.com ask you for a review of the hotel just as soon as you checked in. I always write an honest report of what I have experienced afterwards. I take my time to do it so that fellow travellers can make their own judgement and can have an idea of what to expect. Now it's been twice that hotels.com has not published what I've written as it was not complimentary due to various issues. That makes the whole process of reviews redundant. A mark/10 does not give you a true picture.

Dissatisfied This is the first time I’ve used this company and definitely the last! I booked a room for a nights stay with my partner. After handing many errors with places I knew were satisfactory and failing to book I managed to book a place I had never heard of. Upon arrival the place was uninhabitable! Not as described and pictures were of a totally different property. I dare say we took our stuff and left for a travel lodge. When contacting customer services that evening they were great and promised to do what they could to give me my money back. Once again how wrong was this statement. They blamed the hotel for this and took absolutely no responsibility at all even though it was them whom I was dealing with. Cowboy company steer well clear.