price match promise is a scam price match promise is a scam every time its same message although i sent a screenshot of same dates, same room, everything same. there message is. The Hotels.com Price Guarantee program benefit only applies when the lower rate is available for booking when you contact us. Because the alternative quote doesn't show a lower price upon real-time validation, we are unable to process your request. No worries! If you found another lower price on another travel booking site, feel free to submit a claim until hotel's check in time. no one talks to you from price match department

Dissatisfied This is the first time I’ve used this company and definitely the last! I booked a room for a nights stay with my partner. After handing many errors with places I knew were satisfactory and failing to book I managed to book a place I had never heard of. Upon arrival the place was uninhabitable! Not as described and pictures were of a totally different property. I dare say we took our stuff and left for a travel lodge. When contacting customer services that evening they were great and promised to do what they could to give me my money back. Once again how wrong was this statement. They blamed the hotel for this and took absolutely no responsibility at all even though it was them whom I was dealing with. Cowboy company steer well clear.

If i can give them 0 ,i booked my… If i can give them 0 ,i booked my reservation May to stay in June 12, arrive in hotel 7PM, the lady in front desk dont find my name i showed them my reservation and confirmation number from hotel,com but nothing she cant do for me. guess waht is late i cant find any hotel last minute cause is weekend ,i sleep in my car with y husband very angry. Dont trust this company

Gangster pimps. Don't ever use Hotels.com!! They allow fraudsters (Gordy Apartments @ 52 Chamberlayne Ave) to face a property on their site who take your money and Don't allow you access to accommodation. There is no recourse after this. You will never see your money again. And the fraudsters are still allowed to be on their site. We were not the only victim of this fraud.

Inaccurate reservation system I tried to make a reservation but did not receive a confirmation email. When I looked on the website, I also did not find the reservation. So I made an additional reservation. I later discovered they had charged me for both stays. I asked them to refund the stay but they refused, saying the hotel itself would not. It was not the hotels fault, it was the site's fault. I spent hours on the chat bot phone, and email and they will not resolve this.