Oh my goodness this company STINKS Oh my goodness this company STINKS! What on earth has happened to them. When I first started using them approx 10 years ago Hotels.com were great and I always received a fantastic service and I was easily able to speak to a human with any queries. I was unable to get any sensible communication from their automated, idiotic, robot chat bot. So literally as I am tying this, I have been holding on a call to Hotel.com for over an hour and half trying to get compensation for an awful let down. They have cut me off twice and once I got through I have been tossed around from department to department and put on hold and made to listen to some crazy Spanish, guitar manic flamenco music which makes my whole head vibrate. My issue relates to when I recently travelled with my family to a very remote village in Wales and on arrival discovered the hotel we had booked had closed down. There was nowhere else to stay at such short notice so we had only one option and that was to turn around and drive back home through the night (a total of 10 hours driving in one day all stuffed in a mini - not my idea of a relaxing weekend break). I can never trust them again! The terrible after care customer service just adds insult to injury! However, I did finally get compensation so don’t give up if you find yourself in a similar situation. Note to the Hotels.com management - “sort yourselves out and demonstrate better consideration of your customers”

bad experince unporfisional staff i booked a non refund hotel in Antalya - Turkey, befor going to the hotel i call them they answer no room available i tell them i booked already with hotels.com they said no room and hang out, i try to call them 3 times they didn't even try to listening, then i call the hotels.com they never answer me, they only replay my email and said they will not refund me because the booking are non refundable, they even don't want to understand at least call the hotel but they do nothing. bad experince and bad support, i didn't recomend this site for booking hotels, i also advice my friends not to book with them.

No help with problems Twice at two different hotels I have had problems and Hotels.com never do anything to help. I have found that if I booked direct with the hotel on both occasions I would have been better off and the price would’ve been exactly the same.

stayed at the president hotel blackpool… stayed at the president hotel blackpool the food was very good room was clean there is no fire evacuation instuctions in rooms the radiator in room did not work had to ask twice then on timed no chair in room. rooms dont look like pictures on website the offer on bar get one get one free is three beers and some spirits and the price of pint in the bar is inflated £5 a pint

Gangster pimps. Don't ever use Hotels.com!! They allow fraudsters (Gordy Apartments @ 52 Chamberlayne Ave) to face a property on their site who take your money and Don't allow you access to accommodation. There is no recourse after this. You will never see your money again. And the fraudsters are still allowed to be on their site. We were not the only victim of this fraud.