Inaccurate reservation system I tried to make a reservation but did not receive a confirmation email. When I looked on the website, I also did not find the reservation. So I made an additional reservation. I later discovered they had charged me for both stays. I asked them to refund the stay but they refused, saying the hotel itself would not. It was not the hotels fault, it was the site's fault. I spent hours on the chat bot phone, and email and they will not resolve this.

Extraordinary Excellent Made reservations for to stay a few days at Towne place suites by Marriott Charleston-North Charleston. We had stayed one night and our room was a beautiful room, I've never been to the nicest hotel in my life. Unfortunately there was a death in my family, had to leave. But I definitely will go back. I love the receptionist at the front desk. She's a very sweet person. I will miss her.

price match promise is a scam price match promise is a scam every time its same message although i sent a screenshot of same dates, same room, everything same. there message is. The Hotels.com Price Guarantee program benefit only applies when the lower rate is available for booking when you contact us. Because the alternative quote doesn't show a lower price upon real-time validation, we are unable to process your request. No worries! If you found another lower price on another travel booking site, feel free to submit a claim until hotel's check in time. no one talks to you from price match department

COMPLETE SCAM!!!! COMPLETE SCAM!!!! You advertise hotels that can be booked using Tesco clubcards. You check the list of eligible hotels then convert you clubcards to a coupon book. Once you have the code you cannot actually place a booking, the website doesn't allow it, even though there is a link use tesco coupon. The customer service agent basically said tough pick another hotel. This is misleading surely against trading standards. Only after speaking to CS they then removed the hotel from the list of eligible hotels.

Booked a stay on their site Booked a stay on their site, price said pay now price or pay at hotel, but when paying it was more, twice I contacted customer services and all they can say is ‘it’s an average price’ so fluctuates, do you want to cancel and book again. Absolutely rubbish. Who runs this company 🤷‍♀️