Unhelpful! Booked a one night stay nearby an airport for a long layover flight connection I have coming up, trying to keep it as cheap as possible being only a few hours. I mistakenly entered the wrong check in date, and the transaction went through before I was able to close the page. I immediately flagged to customer service, and the representative pretended to try help by calling the hotel, which have no say on this matters when booked though third party, and then suggested a paid the full price again to make a new booking. while i understand this was my fault, I'm sure they could have been more decent and actually helped, considering the issue was raised 2 minutes within making the booking. will never use again!!! should have read the reviews before

Dissatisfied This is the first time I’ve used this company and definitely the last! I booked a room for a nights stay with my partner. After handing many errors with places I knew were satisfactory and failing to book I managed to book a place I had never heard of. Upon arrival the place was uninhabitable! Not as described and pictures were of a totally different property. I dare say we took our stuff and left for a travel lodge. When contacting customer services that evening they were great and promised to do what they could to give me my money back. Once again how wrong was this statement. They blamed the hotel for this and took absolutely no responsibility at all even though it was them whom I was dealing with. Cowboy company steer well clear.

No help with problems Twice at two different hotels I have had problems and Hotels.com never do anything to help. I have found that if I booked direct with the hotel on both occasions I would have been better off and the price would’ve been exactly the same.

The most terrible customer service The most terrible customer service, not helpful at all. I'm a customer since 2013, dozens bookings and would never use them again. Booked the hotel, but due to the flight delay arrived only 4 o'clock morning time. I've contacted the hotel in advance and been told there will be no one at the reception after midnight, but they will text me the instruction and nothing, no instruction how to get in, where to get a key. Contacted the customer service several times, and nothing no apologies, no help no full refund from hotel.com Avoid the hotel.com and their main website Expedia

Amazing Service of Court House I would like to say that, The Hotel Court House (Shoreditch, London) is perfect for Holiday Living, it provides so many facilities, we have enjoyed every single things over there. One of the Colleague of the hotel (Name: Abdul Ahad) he helps us alot in every small things. He was so polite with us and honest.