deceptive publishing of revies Hotels.com ask you for a review of the hotel just as soon as you checked in. I always write an honest report of what I have experienced afterwards. I take my time to do it so that fellow travellers can make their own judgement and can have an idea of what to expect. Now it's been twice that hotels.com has not published what I've written as it was not complimentary due to various issues. That makes the whole process of reviews redundant. A mark/10 does not give you a true picture.

Faulty towers Station hotel Dudley steer clear of this place no heating only empty bins if requested have to ask for clean towels managers refuse to address any complaints see other reviews. Worse hotel ever booked through booking dot com awaiting a response from them

Amazing Service of Court House I would like to say that, The Hotel Court House (Shoreditch, London) is perfect for Holiday Living, it provides so many facilities, we have enjoyed every single things over there. One of the Colleague of the hotel (Name: Abdul Ahad) he helps us alot in every small things. He was so polite with us and honest.

Oh my goodness this company STINKS Oh my goodness this company STINKS! What on earth has happened to them. When I first started using them approx 10 years ago Hotels.com were great and I always received a fantastic service and I was easily able to speak to a human with any queries. I was unable to get any sensible communication from their automated, idiotic, robot chat bot. So literally as I am tying this, I have been holding on a call to Hotel.com for over an hour and half trying to get compensation for an awful let down. They have cut me off twice and once I got through I have been tossed around from department to department and put on hold and made to listen to some crazy Spanish, guitar manic flamenco music which makes my whole head vibrate. My issue relates to when I recently travelled with my family to a very remote village in Wales and on arrival discovered the hotel we had booked had closed down. There was nowhere else to stay at such short notice so we had only one option and that was to turn around and drive back home through the night (a total of 10 hours driving in one day all stuffed in a mini - not my idea of a relaxing weekend break). I can never trust them again! The terrible after care customer service just adds insult to injury! However, I did finally get compensation so don’t give up if you find yourself in a similar situation. Note to the Hotels.com management - “sort yourselves out and demonstrate better consideration of your customers”

If i can give them 0 ,i booked my… If i can give them 0 ,i booked my reservation May to stay in June 12, arrive in hotel 7PM, the lady in front desk dont find my name i showed them my reservation and confirmation number from hotel,com but nothing she cant do for me. guess waht is late i cant find any hotel last minute cause is weekend ,i sleep in my car with y husband very angry. Dont trust this company