Oh my goodness this company STINKS Oh my goodness this company STINKS! What on earth has happened to them. When I first started using them approx 10 years ago Hotels.com were great and I always received a fantastic service and I was easily able to speak to a human with any queries. I was unable to get any sensible communication from their automated, idiotic, robot chat bot. So literally as I am tying this, I have been holding on a call to Hotel.com for over an hour and half trying to get compensation for an awful let down. They have cut me off twice and once I got through I have been tossed around from department to department and put on hold and made to listen to some crazy Spanish, guitar manic flamenco music which makes my whole head vibrate. My issue relates to when I recently travelled with my family to a very remote village in Wales and on arrival discovered the hotel we had booked had closed down. There was nowhere else to stay at such short notice so we had only one option and that was to turn around and drive back home through the night (a total of 10 hours driving in one day all stuffed in a mini - not my idea of a relaxing weekend break). I can never trust them again! The terrible after care customer service just adds insult to injury! However, I did finally get compensation so don’t give up if you find yourself in a similar situation. Note to the Hotels.com management - “sort yourselves out and demonstrate better consideration of your customers”

stayed at the president hotel blackpool… stayed at the president hotel blackpool the food was very good room was clean there is no fire evacuation instuctions in rooms the radiator in room did not work had to ask twice then on timed no chair in room. rooms dont look like pictures on website the offer on bar get one get one free is three beers and some spirits and the price of pint in the bar is inflated £5 a pint

Terrible Experience Stay far away! I cannot believe hotels.com is still in business based on their offering dangerous housing accommodations, along with nonexistent customer service. We booked a week stay via Hotels.com, and when we arrived, we found dirty sheets with pubic hair, stains and other mysterious debris. Suddenly there was an intense smell of sewage from outside. When I went to close the widow, I noticed the window is not even attached to the wall and cannot be closed. There is no smoke detector. There is no lock to the outside door. The hotel manager said he could only provide clean sheets by the next day at noon, so we were forced to pay for another hotel out of pocket. The sheets never came, and he never replied again. When we left and requested a refund, Hotels.com said they would only refund us with the hotel's approval, and that they couldn't even reach the hotel manager. There is no accountability, concern for our safety, or attempt to find us a solution. In the end they offered us a $50 credit on a one-week stay. What an awful experience.

Unhelpful! Booked a one night stay nearby an airport for a long layover flight connection I have coming up, trying to keep it as cheap as possible being only a few hours. I mistakenly entered the wrong check in date, and the transaction went through before I was able to close the page. I immediately flagged to customer service, and the representative pretended to try help by calling the hotel, which have no say on this matters when booked though third party, and then suggested a paid the full price again to make a new booking. while i understand this was my fault, I'm sure they could have been more decent and actually helped, considering the issue was raised 2 minutes within making the booking. will never use again!!! should have read the reviews before

Amazing Service of Court House I would like to say that, The Hotel Court House (Shoreditch, London) is perfect for Holiday Living, it provides so many facilities, we have enjoyed every single things over there. One of the Colleague of the hotel (Name: Abdul Ahad) he helps us alot in every small things. He was so polite with us and honest.