Hotels.com

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1.45
Based on 20 Reviews

5

10.00%

4

0.00%

3

0.00%

2

5.00%

1

85.00%
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Cynthia Masetta
GB

Extraordinary Excellent Made reservations for to stay a few days at Towne place suites by Marriott Charleston-North Charleston. We had stayed one night and our room was a beautiful room, I've never been to the nicest hotel in my life. Unfortunately there was a death in my family, had to leave. But I definitely will go back. I love the receptionist at the front desk. She's a very sweet person. I will miss her.

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Stuart Arroyo
GB

Dissatisfied This is the first time I’ve used this company and definitely the last! I booked a room for a nights stay with my partner. After handing many errors with places I knew were satisfactory and failing to book I managed to book a place I had never heard of. Upon arrival the place was uninhabitable! Not as described and pictures were of a totally different property. I dare say we took our stuff and left for a travel lodge. When contacting customer services that evening they were great and promised to do what they could to give me my money back. Once again how wrong was this statement. They blamed the hotel for this and took absolutely no responsibility at all even though it was them whom I was dealing with. Cowboy company steer well clear.

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Mini shaikh
GB

Amazing Service of Court House I would like to say that, The Hotel Court House (Shoreditch, London) is perfect for Holiday Living, it provides so many facilities, we have enjoyed every single things over there. One of the Colleague of the hotel (Name: Abdul Ahad) he helps us alot in every small things. He was so polite with us and honest.

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Mr A H
GB

price match promise is a scam price match promise is a scam every time its same message although i sent a screenshot of same dates, same room, everything same. there message is. The Hotels.com Price Guarantee program benefit only applies when the lower rate is available for booking when you contact us. Because the alternative quote doesn't show a lower price upon real-time validation, we are unable to process your request. No worries! If you found another lower price on another travel booking site, feel free to submit a claim until hotel's check in time. no one talks to you from price match department

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sunny
GB

If u looking for faulty towers…… it’s here 😁 If u looking for faulty towers, this is the place to use!! 👎🏿 booked a 2 week stay at a hotel, it turn out to be a holiday hostel!! 😭 , wait there is more to come!! Hot water 💦 lasted 5 mins , then it turned cold 🥶, the shower unit was leaking, panels was rotten and fallen away, electric plugs was not safe to use (had warning signs on it) air con was broken, strong musk smell in the room and windows was not sound proof, what I got out of this? Nothing after escalating with customer services, totally rubbish operator, would I use them again??? Yeah after I’ve done my homework on their properties listed on their site and base it on reviews from 3rd party companies (not on their site) I know u be asking why?? The simple answer there are not many other operators left to compete unfortunately 😭

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