This airline was good very long time ago This airline was good very long time ago - avoid whenever you can. As a customer who has to fly regularly for his job in Europe you feel so badly treated by this airline- a status with this airline has absolutely no value. I only chose them if I have to or if they are cheaper- it is not a Premium Airline - best regards your Swiss customer

they offer flights with certain… they offer flights with certain duration times and right after payment is approved they change the duration time to 10 to 12 hours longer and say in the chat that it cannot be changed, i.e. the offer does not exist, it is just a way of deceiving and making the customer waste time. disappointing Swiss 🇨🇭

Call center Call center - Cape Town South Africa Service agent - Steve Amazing service when booking an unaccompanied minor flight for my son, from London to Geneva. Steve explained and confirmed everything in great detail. Thanks

Stay away from this airline Don't get fooled by this airline's name, it's much worse than any cheap flight companies. I booked my trips with them twice and both experience was horrible. First time my flight is canceled just two weeks before and no rebooking possible. Second time, my flight was rescheduled twice and in the end, I need to wait in the Transit Airport for a day to catch the next one. Again, no rebooking is possible. The customer service is also horrible. The call center workers are also just like robots. They just keep repeating generic sentences and being passive aggressive all the time without solving any real issues. Stay away from Swiss airline!

My friend traveled with my dogs My friend traveled with my dogs from Los Angeles to Hamburg via Zürich. The pilot decided to stop in Geneva to refuel. So she missed her connection in Zürich. There was no way to get to Germany. She got put up in a hotel with 20 Fr. and didn’t get the dog back_ they would not let her take the dog or her luggage. We had no information what happened to the dog. They just said it will be taken care of. That is not acceptable and a big liability for them. I just hope, that they are all okay. If you have an animal don’t fly with them. I’ve been on the phone for five hours and still don’t know what’s going on.