Business class very poor. Business class very poor. Old plane not from this time Better change Business to classic . Food very very poor . Still have a flight booked but after that back to a good airline ..

Horrible ground crew member I’m in flight LX1019 (March 23rd, 2024) as I write this. I was greeted at the gate by the nastiest ground crew member I’ve seen in my life; an incredibly rude small woman with the worst attitude posible. Why Swiss Airways hired such a horrible person to deal directly with customers, is beyond me. The flight crew is pretty nice, tho

Swiss.com website and refunds I am chasing a full refund All one wants us simply complete a form once Website has not even a complaint section Filled out on line form for full refund But today I received an e mail from Swiss confirming a partial refund Filled out forms twice today again and submitted it Maybe this will process a full refund.?🤷‍♂️ Also spoke to customer services several times but as helpful as they were they don’t process refunds No e mail address either on website to correspond with Swiss Airline So this bad experience has totally put me of ever again flying with Swiss just in case a Flight gets cancelled,

Transfers, luggage damaged, miserable staff Booked long-haul. Seats were ok but plane ran out of food before it got to the rear seats, so we had a very limited choice of food, mostly seemed to be stale rolls and watery yoghurt. Flight attendants were all miserable and did not seem to want to be there. We had a horrendous transfer at Zurich, where we literally had to run across the airport, as we had 10 minutes to get the next plane (after a 10 hour journey, this was NOT fun). Both suitcases delayed due to the ridiculously short transfer....and have just received them back, both damaged. I've logged onto the Swiss Air website to see if we can claim and it's overly-complicated and lengthy.

Absolutely pathetic Absolutely pathetic. Airlines lost my two cabin bags, which they told me to check in at Venice Airport. Travelling to Amsterdam via Zurich. For 5 days, you call everyday to hear the same pathetic excuse. Still searching but it was tagged in Zurich!!! So now just my bags took a lonely walk into Zurich city. I assume it was stolen!!! No priority given to report. Never fly this Airlines.