Stay away from Swiss airline Stay away from Swiss airline. Every step of the way had some issues, when buying the tickets there was many technical issues, the app wasn’t working, online/ their website wasn’t working, it was delayed for an hour and half but they only said it’s delayed for 15mins and didn’t update us, when finally we were boarding they took my suitcase and said the flight is full while everyone else didn’t get stopped! Usually in other airlines they ask others to put their handbag under the seat so that there is space for the luggage for everyone, but here the cabin crew is rude and the whole system is very inefficient, using only one door to board which causes more delay. We won’t ever fly with Swiss.

Discrepancy in luggage fees Contacted CS to add a sport equipment, and they replied me the charge would be EUR65, unfortunately when check in counter they charged me per weight and cost 5 times of the price they mentioned. Reaching out to their customer service regarding a discrepancy in luggage fees, I received a response that offered no satisfactory resolution. I had hoped for a more satisfactory resolution to my concerns, but unfortunately, Swiss Airline has failed to deliver. I hope that by sharing my experience, others will be aware of the potential challenges they may face when dealing with this airline's customer service.

Business class very poor. Business class very poor. Old plane not from this time Better change Business to classic . Food very very poor . Still have a flight booked but after that back to a good airline ..

Absolutely pathetic Absolutely pathetic. Airlines lost my two cabin bags, which they told me to check in at Venice Airport. Travelling to Amsterdam via Zurich. For 5 days, you call everyday to hear the same pathetic excuse. Still searching but it was tagged in Zurich!!! So now just my bags took a lonely walk into Zurich city. I assume it was stolen!!! No priority given to report. Never fly this Airlines.

Absolutely the WORST airline I’ve ever… Absolutely the WORST airline I’ve ever flown. They’re money hungry and customer service is horrendous. One person says one thing and then another agent says the opposite. I’m never flying them again.