Horrible ground crew member I’m in flight LX1019 (March 23rd, 2024) as I write this. I was greeted at the gate by the nastiest ground crew member I’ve seen in my life; an incredibly rude small woman with the worst attitude posible. Why Swiss Airways hired such a horrible person to deal directly with customers, is beyond me. The flight crew is pretty nice, tho

Ignored by customer service Swiss first managed to lose my suitcase on a layover in Geneva. When it then appeared at the final destination two days later, the bag was totally damaged. I then followed their procedures by making a report on their website. Then I got a standard response asking me to provide my bank details. Now it has been 1 month since my case was opened and I have only been met with silence. Have emailed them 4 times to get the matter resolved. Still no reaction apart from occasionally getting the same default response I got the first time.

Discrepancy in luggage fees Contacted CS to add a sport equipment, and they replied me the charge would be EUR65, unfortunately when check in counter they charged me per weight and cost 5 times of the price they mentioned. Reaching out to their customer service regarding a discrepancy in luggage fees, I received a response that offered no satisfactory resolution. I had hoped for a more satisfactory resolution to my concerns, but unfortunately, Swiss Airline has failed to deliver. I hope that by sharing my experience, others will be aware of the potential challenges they may face when dealing with this airline's customer service.

Absolutely pathetic Absolutely pathetic. Airlines lost my two cabin bags, which they told me to check in at Venice Airport. Travelling to Amsterdam via Zurich. For 5 days, you call everyday to hear the same pathetic excuse. Still searching but it was tagged in Zurich!!! So now just my bags took a lonely walk into Zurich city. I assume it was stolen!!! No priority given to report. Never fly this Airlines.

No food or drink offered to us as… No food or drink offered to us as stated in the booking, when I returned home I complained and was told it was because I never ordered a special meal , absolutely rubbish as I did order a vegetarian meal , just excuses for poor service and not providing what they say . The group I travelled with also let down .