they offer flights with certain… they offer flights with certain duration times and right after payment is approved they change the duration time to 10 to 12 hours longer and say in the chat that it cannot be changed, i.e. the offer does not exist, it is just a way of deceiving and making the customer waste time. disappointing Swiss 🇨🇭

Ignored by customer service Swiss first managed to lose my suitcase on a layover in Geneva. When it then appeared at the final destination two days later, the bag was totally damaged. I then followed their procedures by making a report on their website. Then I got a standard response asking me to provide my bank details. Now it has been 1 month since my case was opened and I have only been met with silence. Have emailed them 4 times to get the matter resolved. Still no reaction apart from occasionally getting the same default response I got the first time.

Absolutely the WORST airline I’ve ever… Absolutely the WORST airline I’ve ever flown. They’re money hungry and customer service is horrendous. One person says one thing and then another agent says the opposite. I’m never flying them again.

An airline that doesn’t care for customer experience It’s life that things do sometimes go wrong when travelling - but Swiss deals with the issues in such a poor way that they further deteriorate the customer experience. I paid CHF 250 to move back my return flights to a later time (to avoid delays due to a storm). My original flight took off (albeit late) but the one I move to was cancelled. As there was no inbound aircraft I would say it’s reasonable Swiss knew that the later flight would be cancelled when they accepted my 250 Franks to change my flights. Their best effort to get me and my family back to Switzerland was 24 hours later (changing a direct flight to an indirect one which took 7 hours rather than 2) and when we did finally arrive, they had lost all 3 of our bags. The response from customer services highlighted the fact the do not prioritise customer experience. We have taken a lot of flights with Swiss but will now start to book with alternative carriers. Really disappointing and frustrating experience from an airline that once was very good.

Call center Call center - Cape Town South Africa Service agent - Steve Amazing service when booking an unaccompanied minor flight for my son, from London to Geneva. Steve explained and confirmed everything in great detail. Thanks