they offer flights with certain… they offer flights with certain duration times and right after payment is approved they change the duration time to 10 to 12 hours longer and say in the chat that it cannot be changed, i.e. the offer does not exist, it is just a way of deceiving and making the customer waste time. disappointing Swiss 🇨🇭

SWISS calls it Premium Customer… SWISS calls it Premium Customer Service, if you choose Business Class. – not worth it at all. The Email is: customerfeedback.premium AT swiss DOT com Imagine you fly coach ... and it is not customerfeedback.coach AT swiss DOT com :-) but customerfeedback AT swiss DOT com and if you end up there you are lost for sure. Dear Mr. V, I refer to your additional message of 29 March 2024. Regrettably, my correspondence dated 29 March 2024 has again failed to meet your satisfaction and we have not been able to offer amicable resolution. However SWISS has responded adequately in your case. I therefore trust in your understanding that this message reflects our final position and that this file is now considered closed. Yours sincerely, Mrs. W ... you s..., ... Swiss Premium Customer Service.

This airline was good very long time ago This airline was good very long time ago - avoid whenever you can. As a customer who has to fly regularly for his job in Europe you feel so badly treated by this airline- a status with this airline has absolutely no value. I only chose them if I have to or if they are cheaper- it is not a Premium Airline - best regards your Swiss customer

Stay away from Swiss airline Stay away from Swiss airline. Every step of the way had some issues, when buying the tickets there was many technical issues, the app wasn’t working, online/ their website wasn’t working, it was delayed for an hour and half but they only said it’s delayed for 15mins and didn’t update us, when finally we were boarding they took my suitcase and said the flight is full while everyone else didn’t get stopped! Usually in other airlines they ask others to put their handbag under the seat so that there is space for the luggage for everyone, but here the cabin crew is rude and the whole system is very inefficient, using only one door to board which causes more delay. We won’t ever fly with Swiss.

Ignored by customer service Swiss first managed to lose my suitcase on a layover in Geneva. When it then appeared at the final destination two days later, the bag was totally damaged. I then followed their procedures by making a report on their website. Then I got a standard response asking me to provide my bank details. Now it has been 1 month since my case was opened and I have only been met with silence. Have emailed them 4 times to get the matter resolved. Still no reaction apart from occasionally getting the same default response I got the first time.