Absolutely the WORST airline I’ve ever… Absolutely the WORST airline I’ve ever flown. They’re money hungry and customer service is horrendous. One person says one thing and then another agent says the opposite. I’m never flying them again.

Swiss.com website and refunds I am chasing a full refund All one wants us simply complete a form once Website has not even a complaint section Filled out on line form for full refund But today I received an e mail from Swiss confirming a partial refund Filled out forms twice today again and submitted it Maybe this will process a full refund.?🤷‍♂️ Also spoke to customer services several times but as helpful as they were they don’t process refunds No e mail address either on website to correspond with Swiss Airline So this bad experience has totally put me of ever again flying with Swiss just in case a Flight gets cancelled,

Terrible Customer Service no help at all We made a booking, but Swiss Air messed up and said we hadn't booked those services. The agent did not want to see receipts we'd paid for, look at confirmation email or bank statement showing funds to swiss air. Didn't want to transfer us to somebody who could help. Said only option was a complaint form. Left us on hold for 10 mins on a 40 minute call. Second worst customer service ever encountered (not quite as bad as O2!!)

Discrepancy in luggage fees Contacted CS to add a sport equipment, and they replied me the charge would be EUR65, unfortunately when check in counter they charged me per weight and cost 5 times of the price they mentioned. Reaching out to their customer service regarding a discrepancy in luggage fees, I received a response that offered no satisfactory resolution. I had hoped for a more satisfactory resolution to my concerns, but unfortunately, Swiss Airline has failed to deliver. I hope that by sharing my experience, others will be aware of the potential challenges they may face when dealing with this airline's customer service.

Call center Call center - Cape Town South Africa Service agent - Steve Amazing service when booking an unaccompanied minor flight for my son, from London to Geneva. Steve explained and confirmed everything in great detail. Thanks