Discrepancy in luggage fees Contacted CS to add a sport equipment, and they replied me the charge would be EUR65, unfortunately when check in counter they charged me per weight and cost 5 times of the price they mentioned. Reaching out to their customer service regarding a discrepancy in luggage fees, I received a response that offered no satisfactory resolution. I had hoped for a more satisfactory resolution to my concerns, but unfortunately, Swiss Airline has failed to deliver. I hope that by sharing my experience, others will be aware of the potential challenges they may face when dealing with this airline's customer service.

Transfers, luggage damaged, miserable staff Booked long-haul. Seats were ok but plane ran out of food before it got to the rear seats, so we had a very limited choice of food, mostly seemed to be stale rolls and watery yoghurt. Flight attendants were all miserable and did not seem to want to be there. We had a horrendous transfer at Zurich, where we literally had to run across the airport, as we had 10 minutes to get the next plane (after a 10 hour journey, this was NOT fun). Both suitcases delayed due to the ridiculously short transfer....and have just received them back, both damaged. I've logged onto the Swiss Air website to see if we can claim and it's overly-complicated and lengthy.

Call center Call center - Cape Town South Africa Service agent - Steve Amazing service when booking an unaccompanied minor flight for my son, from London to Geneva. Steve explained and confirmed everything in great detail. Thanks

Absolutely pathetic Absolutely pathetic. Airlines lost my two cabin bags, which they told me to check in at Venice Airport. Travelling to Amsterdam via Zurich. For 5 days, you call everyday to hear the same pathetic excuse. Still searching but it was tagged in Zurich!!! So now just my bags took a lonely walk into Zurich city. I assume it was stolen!!! No priority given to report. Never fly this Airlines.

Stay away from this airline Don't get fooled by this airline's name, it's much worse than any cheap flight companies. I booked my trips with them twice and both experience was horrible. First time my flight is canceled just two weeks before and no rebooking possible. Second time, my flight was rescheduled twice and in the end, I need to wait in the Transit Airport for a day to catch the next one. Again, no rebooking is possible. The customer service is also horrible. The call center workers are also just like robots. They just keep repeating generic sentences and being passive aggressive all the time without solving any real issues. Stay away from Swiss airline!