This airline was good very long time ago This airline was good very long time ago - avoid whenever you can. As a customer who has to fly regularly for his job in Europe you feel so badly treated by this airline- a status with this airline has absolutely no value. I only chose them if I have to or if they are cheaper- it is not a Premium Airline - best regards your Swiss customer

The most abysmal customer service The most abysmal customer service. I have been trying to get proof from the airline that I missed a flight but they are entirely useless. The live chat suggests contacting imaginary email addresses, as do the operators on the phones. There is a complaint form online but should you fill that in, someone will reply to a completely made-up scenario and ignore anything you've said. The saga continues..... Further, if you have to rebook a refundable fare, you can only do so by calling them and then they add about 30-40% on to the online price! Be warned.

Stay away from this airline Don't get fooled by this airline's name, it's much worse than any cheap flight companies. I booked my trips with them twice and both experience was horrible. First time my flight is canceled just two weeks before and no rebooking possible. Second time, my flight was rescheduled twice and in the end, I need to wait in the Transit Airport for a day to catch the next one. Again, no rebooking is possible. The customer service is also horrible. The call center workers are also just like robots. They just keep repeating generic sentences and being passive aggressive all the time without solving any real issues. Stay away from Swiss airline!

Poor customer service Unfortunatelly poor customer servise. During my business tip my luggage was delayed over 24h. Even though it was a short european fligh. I was never able to receive refund for that fact. I echanged several email with the customer supprt however so responses...

they offer flights with certain… they offer flights with certain duration times and right after payment is approved they change the duration time to 10 to 12 hours longer and say in the chat that it cannot be changed, i.e. the offer does not exist, it is just a way of deceiving and making the customer waste time. disappointing Swiss 🇨🇭