they offer flights with certain… they offer flights with certain duration times and right after payment is approved they change the duration time to 10 to 12 hours longer and say in the chat that it cannot be changed, i.e. the offer does not exist, it is just a way of deceiving and making the customer waste time. disappointing Swiss 🇨🇭

Swiss.com website and refunds I am chasing a full refund All one wants us simply complete a form once Website has not even a complaint section Filled out on line form for full refund But today I received an e mail from Swiss confirming a partial refund Filled out forms twice today again and submitted it Maybe this will process a full refund.?🤷‍♂️ Also spoke to customer services several times but as helpful as they were they don’t process refunds No e mail address either on website to correspond with Swiss Airline So this bad experience has totally put me of ever again flying with Swiss just in case a Flight gets cancelled,

Business class very poor. Business class very poor. Old plane not from this time Better change Business to classic . Food very very poor . Still have a flight booked but after that back to a good airline ..

Stay away from Swiss airline Stay away from Swiss airline. Every step of the way had some issues, when buying the tickets there was many technical issues, the app wasn’t working, online/ their website wasn’t working, it was delayed for an hour and half but they only said it’s delayed for 15mins and didn’t update us, when finally we were boarding they took my suitcase and said the flight is full while everyone else didn’t get stopped! Usually in other airlines they ask others to put their handbag under the seat so that there is space for the luggage for everyone, but here the cabin crew is rude and the whole system is very inefficient, using only one door to board which causes more delay. We won’t ever fly with Swiss.

My friend traveled with my dogs My friend traveled with my dogs from Los Angeles to Hamburg via Zürich. The pilot decided to stop in Geneva to refuel. So she missed her connection in Zürich. There was no way to get to Germany. She got put up in a hotel with 20 Fr. and didn’t get the dog back_ they would not let her take the dog or her luggage. We had no information what happened to the dog. They just said it will be taken care of. That is not acceptable and a big liability for them. I just hope, that they are all okay. If you have an animal don’t fly with them. I’ve been on the phone for five hours and still don’t know what’s going on.