An airline that doesn’t care for customer experience It’s life that things do sometimes go wrong when travelling - but Swiss deals with the issues in such a poor way that they further deteriorate the customer experience. I paid CHF 250 to move back my return flights to a later time (to avoid delays due to a storm). My original flight took off (albeit late) but the one I move to was cancelled. As there was no inbound aircraft I would say it’s reasonable Swiss knew that the later flight would be cancelled when they accepted my 250 Franks to change my flights. Their best effort to get me and my family back to Switzerland was 24 hours later (changing a direct flight to an indirect one which took 7 hours rather than 2) and when we did finally arrive, they had lost all 3 of our bags. The response from customer services highlighted the fact the do not prioritise customer experience. We have taken a lot of flights with Swiss but will now start to book with alternative carriers. Really disappointing and frustrating experience from an airline that once was very good.

My friend traveled with my dogs My friend traveled with my dogs from Los Angeles to Hamburg via Zürich. The pilot decided to stop in Geneva to refuel. So she missed her connection in Zürich. There was no way to get to Germany. She got put up in a hotel with 20 Fr. and didn’t get the dog back_ they would not let her take the dog or her luggage. We had no information what happened to the dog. They just said it will be taken care of. That is not acceptable and a big liability for them. I just hope, that they are all okay. If you have an animal don’t fly with them. I’ve been on the phone for five hours and still don’t know what’s going on.

they offer flights with certain… they offer flights with certain duration times and right after payment is approved they change the duration time to 10 to 12 hours longer and say in the chat that it cannot be changed, i.e. the offer does not exist, it is just a way of deceiving and making the customer waste time. disappointing Swiss 🇨🇭

Poor customer service Unfortunatelly poor customer servise. During my business tip my luggage was delayed over 24h. Even though it was a short european fligh. I was never able to receive refund for that fact. I echanged several email with the customer supprt however so responses...

This airline was good very long time ago This airline was good very long time ago - avoid whenever you can. As a customer who has to fly regularly for his job in Europe you feel so badly treated by this airline- a status with this airline has absolutely no value. I only chose them if I have to or if they are cheaper- it is not a Premium Airline - best regards your Swiss customer