SWISS calls it Premium Customer… SWISS calls it Premium Customer Service, if you choose Business Class. – not worth it at all. The Email is: customerfeedback.premium AT swiss DOT com Imagine you fly coach ... and it is not customerfeedback.coach AT swiss DOT com :-) but customerfeedback AT swiss DOT com and if you end up there you are lost for sure. Dear Mr. V, I refer to your additional message of 29 March 2024. Regrettably, my correspondence dated 29 March 2024 has again failed to meet your satisfaction and we have not been able to offer amicable resolution. However SWISS has responded adequately in your case. I therefore trust in your understanding that this message reflects our final position and that this file is now considered closed. Yours sincerely, Mrs. W ... you s..., ... Swiss Premium Customer Service.

Swiss.com website and refunds I am chasing a full refund All one wants us simply complete a form once Website has not even a complaint section Filled out on line form for full refund But today I received an e mail from Swiss confirming a partial refund Filled out forms twice today again and submitted it Maybe this will process a full refund.?🤷‍♂️ Also spoke to customer services several times but as helpful as they were they don’t process refunds No e mail address either on website to correspond with Swiss Airline So this bad experience has totally put me of ever again flying with Swiss just in case a Flight gets cancelled,

Ignored by customer service Swiss first managed to lose my suitcase on a layover in Geneva. When it then appeared at the final destination two days later, the bag was totally damaged. I then followed their procedures by making a report on their website. Then I got a standard response asking me to provide my bank details. Now it has been 1 month since my case was opened and I have only been met with silence. Have emailed them 4 times to get the matter resolved. Still no reaction apart from occasionally getting the same default response I got the first time.

Terrible Customer Service no help at all We made a booking, but Swiss Air messed up and said we hadn't booked those services. The agent did not want to see receipts we'd paid for, look at confirmation email or bank statement showing funds to swiss air. Didn't want to transfer us to somebody who could help. Said only option was a complaint form. Left us on hold for 10 mins on a 40 minute call. Second worst customer service ever encountered (not quite as bad as O2!!)

This airline was good very long time ago This airline was good very long time ago - avoid whenever you can. As a customer who has to fly regularly for his job in Europe you feel so badly treated by this airline- a status with this airline has absolutely no value. I only chose them if I have to or if they are cheaper- it is not a Premium Airline - best regards your Swiss customer