No food or drink offered to us as… No food or drink offered to us as stated in the booking, when I returned home I complained and was told it was because I never ordered a special meal , absolutely rubbish as I did order a vegetarian meal , just excuses for poor service and not providing what they say . The group I travelled with also let down .

Call center Call center - Cape Town South Africa Service agent - Steve Amazing service when booking an unaccompanied minor flight for my son, from London to Geneva. Steve explained and confirmed everything in great detail. Thanks

SWISS calls it Premium Customer… SWISS calls it Premium Customer Service, if you choose Business Class. – not worth it at all. The Email is: customerfeedback.premium AT swiss DOT com Imagine you fly coach ... and it is not customerfeedback.coach AT swiss DOT com :-) but customerfeedback AT swiss DOT com and if you end up there you are lost for sure. Dear Mr. V, I refer to your additional message of 29 March 2024. Regrettably, my correspondence dated 29 March 2024 has again failed to meet your satisfaction and we have not been able to offer amicable resolution. However SWISS has responded adequately in your case. I therefore trust in your understanding that this message reflects our final position and that this file is now considered closed. Yours sincerely, Mrs. W ... you s..., ... Swiss Premium Customer Service.

Poor customer service Unfortunatelly poor customer servise. During my business tip my luggage was delayed over 24h. Even though it was a short european fligh. I was never able to receive refund for that fact. I echanged several email with the customer supprt however so responses...

Ignored by customer service Swiss first managed to lose my suitcase on a layover in Geneva. When it then appeared at the final destination two days later, the bag was totally damaged. I then followed their procedures by making a report on their website. Then I got a standard response asking me to provide my bank details. Now it has been 1 month since my case was opened and I have only been met with silence. Have emailed them 4 times to get the matter resolved. Still no reaction apart from occasionally getting the same default response I got the first time.