Discrepancy in luggage fees Contacted CS to add a sport equipment, and they replied me the charge would be EUR65, unfortunately when check in counter they charged me per weight and cost 5 times of the price they mentioned. Reaching out to their customer service regarding a discrepancy in luggage fees, I received a response that offered no satisfactory resolution. I had hoped for a more satisfactory resolution to my concerns, but unfortunately, Swiss Airline has failed to deliver. I hope that by sharing my experience, others will be aware of the potential challenges they may face when dealing with this airline's customer service.

Terrible Customer Service no help at all We made a booking, but Swiss Air messed up and said we hadn't booked those services. The agent did not want to see receipts we'd paid for, look at confirmation email or bank statement showing funds to swiss air. Didn't want to transfer us to somebody who could help. Said only option was a complaint form. Left us on hold for 10 mins on a 40 minute call. Second worst customer service ever encountered (not quite as bad as O2!!)

My friend traveled with my dogs My friend traveled with my dogs from Los Angeles to Hamburg via Zürich. The pilot decided to stop in Geneva to refuel. So she missed her connection in Zürich. There was no way to get to Germany. She got put up in a hotel with 20 Fr. and didn’t get the dog back_ they would not let her take the dog or her luggage. We had no information what happened to the dog. They just said it will be taken care of. That is not acceptable and a big liability for them. I just hope, that they are all okay. If you have an animal don’t fly with them. I’ve been on the phone for five hours and still don’t know what’s going on.

Transfers, luggage damaged, miserable staff Booked long-haul. Seats were ok but plane ran out of food before it got to the rear seats, so we had a very limited choice of food, mostly seemed to be stale rolls and watery yoghurt. Flight attendants were all miserable and did not seem to want to be there. We had a horrendous transfer at Zurich, where we literally had to run across the airport, as we had 10 minutes to get the next plane (after a 10 hour journey, this was NOT fun). Both suitcases delayed due to the ridiculously short transfer....and have just received them back, both damaged. I've logged onto the Swiss Air website to see if we can claim and it's overly-complicated and lengthy.

Absolutely the WORST airline I’ve ever… Absolutely the WORST airline I’ve ever flown. They’re money hungry and customer service is horrendous. One person says one thing and then another agent says the opposite. I’m never flying them again.