The most abysmal customer service The most abysmal customer service. I have been trying to get proof from the airline that I missed a flight but they are entirely useless. The live chat suggests contacting imaginary email addresses, as do the operators on the phones. There is a complaint form online but should you fill that in, someone will reply to a completely made-up scenario and ignore anything you've said. The saga continues..... Further, if you have to rebook a refundable fare, you can only do so by calling them and then they add about 30-40% on to the online price! Be warned.

An airline that doesn’t care for customer experience It’s life that things do sometimes go wrong when travelling - but Swiss deals with the issues in such a poor way that they further deteriorate the customer experience. I paid CHF 250 to move back my return flights to a later time (to avoid delays due to a storm). My original flight took off (albeit late) but the one I move to was cancelled. As there was no inbound aircraft I would say it’s reasonable Swiss knew that the later flight would be cancelled when they accepted my 250 Franks to change my flights. Their best effort to get me and my family back to Switzerland was 24 hours later (changing a direct flight to an indirect one which took 7 hours rather than 2) and when we did finally arrive, they had lost all 3 of our bags. The response from customer services highlighted the fact the do not prioritise customer experience. We have taken a lot of flights with Swiss but will now start to book with alternative carriers. Really disappointing and frustrating experience from an airline that once was very good.

Swiss.com website and refunds I am chasing a full refund All one wants us simply complete a form once Website has not even a complaint section Filled out on line form for full refund But today I received an e mail from Swiss confirming a partial refund Filled out forms twice today again and submitted it Maybe this will process a full refund.?🤷‍♂️ Also spoke to customer services several times but as helpful as they were they don’t process refunds No e mail address either on website to correspond with Swiss Airline So this bad experience has totally put me of ever again flying with Swiss just in case a Flight gets cancelled,

Ignored by customer service Swiss first managed to lose my suitcase on a layover in Geneva. When it then appeared at the final destination two days later, the bag was totally damaged. I then followed their procedures by making a report on their website. Then I got a standard response asking me to provide my bank details. Now it has been 1 month since my case was opened and I have only been met with silence. Have emailed them 4 times to get the matter resolved. Still no reaction apart from occasionally getting the same default response I got the first time.

Horrible ground crew member I’m in flight LX1019 (March 23rd, 2024) as I write this. I was greeted at the gate by the nastiest ground crew member I’ve seen in my life; an incredibly rude small woman with the worst attitude posible. Why Swiss Airways hired such a horrible person to deal directly with customers, is beyond me. The flight crew is pretty nice, tho