Poor customer service Unfortunatelly poor customer servise. During my business tip my luggage was delayed over 24h. Even though it was a short european fligh. I was never able to receive refund for that fact. I echanged several email with the customer supprt however so responses...

Business class very poor. Business class very poor. Old plane not from this time Better change Business to classic . Food very very poor . Still have a flight booked but after that back to a good airline ..

Swiss.com website and refunds I am chasing a full refund All one wants us simply complete a form once Website has not even a complaint section Filled out on line form for full refund But today I received an e mail from Swiss confirming a partial refund Filled out forms twice today again and submitted it Maybe this will process a full refund.?🤷‍♂️ Also spoke to customer services several times but as helpful as they were they don’t process refunds No e mail address either on website to correspond with Swiss Airline So this bad experience has totally put me of ever again flying with Swiss just in case a Flight gets cancelled,

No food or drink offered to us as… No food or drink offered to us as stated in the booking, when I returned home I complained and was told it was because I never ordered a special meal , absolutely rubbish as I did order a vegetarian meal , just excuses for poor service and not providing what they say . The group I travelled with also let down .

An airline that doesn’t care for customer experience It’s life that things do sometimes go wrong when travelling - but Swiss deals with the issues in such a poor way that they further deteriorate the customer experience. I paid CHF 250 to move back my return flights to a later time (to avoid delays due to a storm). My original flight took off (albeit late) but the one I move to was cancelled. As there was no inbound aircraft I would say it’s reasonable Swiss knew that the later flight would be cancelled when they accepted my 250 Franks to change my flights. Their best effort to get me and my family back to Switzerland was 24 hours later (changing a direct flight to an indirect one which took 7 hours rather than 2) and when we did finally arrive, they had lost all 3 of our bags. The response from customer services highlighted the fact the do not prioritise customer experience. We have taken a lot of flights with Swiss but will now start to book with alternative carriers. Really disappointing and frustrating experience from an airline that once was very good.