Poor customer service Unfortunatelly poor customer servise. During my business tip my luggage was delayed over 24h. Even though it was a short european fligh. I was never able to receive refund for that fact. I echanged several email with the customer supprt however so responses...

Transfers, luggage damaged, miserable staff Booked long-haul. Seats were ok but plane ran out of food before it got to the rear seats, so we had a very limited choice of food, mostly seemed to be stale rolls and watery yoghurt. Flight attendants were all miserable and did not seem to want to be there. We had a horrendous transfer at Zurich, where we literally had to run across the airport, as we had 10 minutes to get the next plane (after a 10 hour journey, this was NOT fun). Both suitcases delayed due to the ridiculously short transfer....and have just received them back, both damaged. I've logged onto the Swiss Air website to see if we can claim and it's overly-complicated and lengthy.

No food or drink offered to us as… No food or drink offered to us as stated in the booking, when I returned home I complained and was told it was because I never ordered a special meal , absolutely rubbish as I did order a vegetarian meal , just excuses for poor service and not providing what they say . The group I travelled with also let down .

Ignored by customer service Swiss first managed to lose my suitcase on a layover in Geneva. When it then appeared at the final destination two days later, the bag was totally damaged. I then followed their procedures by making a report on their website. Then I got a standard response asking me to provide my bank details. Now it has been 1 month since my case was opened and I have only been met with silence. Have emailed them 4 times to get the matter resolved. Still no reaction apart from occasionally getting the same default response I got the first time.

Business class very poor. Business class very poor. Old plane not from this time Better change Business to classic . Food very very poor . Still have a flight booked but after that back to a good airline ..