Worst experience ever Worst experience ever. I currently have a family emergency and need to travel from Belgium to US in a rush. I booked a flight on Icelandic Airlines through cheapflightsfares. The flight is delayed by more than 10 hours with no information provided for re-routing, rebooking, etc. I had to purchase another ticket on a different airline and, while Icelandic Air is willing to refund my ticket, cheapflightsfares, will refund only $700 of $1,100 charged to my card, and I even took their insurance. Update after 3 months: This company is clearly a scam operation, potential customers beware!! I even purchased their "insurance" in case of ticket changes. They refunded only a portion of the ticket cost while Icelandic Air informed me they would cancel my ticket with no penalty. I'll never use them again!

DO NOT USE! Online only company for any support for bookings. I needed to change my ticket for bereavement reasons, and they will not contact the trade desks for an airline to do that. The agents are trained with scripts to ensure that they get your money, and will not do any work or incur any charges to support issues you may have. They will not get on the phone with an airline and do anything on your behalf. Use them at your own risk, but I promise you it's not worth it. If you buy a ticket, you'll be lucky to fly or be able to use your ticket in anyway. Do not use budgetair.com, CheapTickets, Vayama, Vliegwinkel and Flugladen. The company is affiliated with SGR, ANVR, IATA and the Dutch Home Shopping Organization. They are fraudsters, IMHO, and the company executives and ownership should be in jail.

Dishonest business avoid at all cost Do not use buy your tickets from Cheaptickets. I booked for a friday flight and keyed in my details as per usual and made payments. However, upon receiving the confirmation email i noticed that the flight was shown Saturday instead. Wrote an email to their CS only got a reply to use their chatbot, and they will use the airline's policy nonsense to prevent a refund despite issues from their side. Ticket cost $80, cancellation fees $125 excluding airline fees. You do the math and wonder why customers don't even bother to proceed with their nonsense.

SO FRUSTRATING! Been trying to call / email / reach them everyday for the past 1 week to cancel my ticket on the corona virus. Managed to get them once on the phone but refused to refund the ticket! Booking the ticket on their website is fine if you want cheap tickets but if you want anything cancelled or changed, it is SUCH A HASSLE!

Do not use this Do not use this! Ripped off with a stand by only booking. They don't answer attempts to cancel. No guarantee that you will receive a ticket.