Customer Service virtually not… Customer Service virtually not existing. Our flight was automatically changed to another flight by the airline, which made our travel plans a mess. Changing the flight was not possible: the airline said, we need to talk with Cheaptickets. Cheaptickets has a chat bot which did not resolve anything and contacting by email is a joke, since they first ask you to confirm that you really want the email to be processed by them and that it is going to take five(!) days. So if anything goes wrong, don't count on this company, they will leave you alone.

Cheaptickets have degenerated over… Cheaptickets have degenerated over time. Have booked there for 7 years, but their practices have devolved so much it's over just had a booking to Orlando where my my outbound flight got changed from 1:50 hour stopover to a 1 day and 1:50 hour without notification. 5 hours spent on their ridiculously poor call center - ended up with new tickets that are not visible on the united website. Game over no more cheaptickets RIP

Do not use this Do not use this! Ripped off with a stand by only booking. They don't answer attempts to cancel. No guarantee that you will receive a ticket.

Dishonest business avoid at all cost Do not use buy your tickets from Cheaptickets. I booked for a friday flight and keyed in my details as per usual and made payments. However, upon receiving the confirmation email i noticed that the flight was shown Saturday instead. Wrote an email to their CS only got a reply to use their chatbot, and they will use the airline's policy nonsense to prevent a refund despite issues from their side. Ticket cost $80, cancellation fees $125 excluding airline fees. You do the math and wonder why customers don't even bother to proceed with their nonsense.

Really really crappy Service Really really crappy Service. I have booked two tickets with flight protection plan and they cancel return ticket and refund small portion of money but never really return a penny from flight protection plan They never answer when ever I call. Never ever using this website and including Travelocity, Orbitz, Hotels.com, Hotwire, Trivago, CheapTickets and eBookers, all owned by same garbage group