SO FRUSTRATING! Been trying to call / email / reach them everyday for the past 1 week to cancel my ticket on the corona virus. Managed to get them once on the phone but refused to refund the ticket! Booking the ticket on their website is fine if you want cheap tickets but if you want anything cancelled or changed, it is SUCH A HASSLE!

Customer Service virtually not… Customer Service virtually not existing. Our flight was automatically changed to another flight by the airline, which made our travel plans a mess. Changing the flight was not possible: the airline said, we need to talk with Cheaptickets. Cheaptickets has a chat bot which did not resolve anything and contacting by email is a joke, since they first ask you to confirm that you really want the email to be processed by them and that it is going to take five(!) days. So if anything goes wrong, don't count on this company, they will leave you alone.

Have never had a worse experience with… Have never had a worse experience with a company and their customer service. Booked a flight that said “no cancellation fee if canceled within 24 hours”. I called to cancel 15 hours later, spent 1.5 hours on the phone, just for them to tell me they can’t cancel. Will never use this website again. Legit false advertising.

Worst experience ever Worst experience ever. I currently have a family emergency and need to travel from Belgium to US in a rush. I booked a flight on Icelandic Airlines through cheapflightsfares. The flight is delayed by more than 10 hours with no information provided for re-routing, rebooking, etc. I had to purchase another ticket on a different airline and, while Icelandic Air is willing to refund my ticket, cheapflightsfares, will refund only $700 of $1,100 charged to my card, and I even took their insurance. Update after 3 months: This company is clearly a scam operation, potential customers beware!! I even purchased their "insurance" in case of ticket changes. They refunded only a portion of the ticket cost while Icelandic Air informed me they would cancel my ticket with no penalty. I'll never use them again!

I suggest to report this company doing fraudulent activities to European Union complain desk. I suggest to report this company doing fraudulent activities to European fraud complain website. "Justice Europa EU - Content Rights of Victims of Crime in Criminal Proceedings 171" Please help to report this company doing fraudulent activities. In line with the COVID and ZERO SUPPORT provided by CRAP CheapTicket.nl or Cheapticket.ch, I advise you to sue this agency for not providing any support. See this link to complain or use LAW service to run after this crooks. Please look for this in google "klacht nl direct-juridisch-advies-nodig"