Avoid at all costs We have been trying to get our money back from this company since June. No one can afford to lose hundreds and hundreds of pounds but I’d been hoping to take my wife on a few days holiday in scotland because she has a tumour on her kidney and is now quite unwell. I feel that last minute don’t care one jot about our situation and it seems the only Avenue open now is legal action and involving the press. It’s absolutely scandalous.

Terrible Customer Service - AVOID! I have been trying for over a month to get a refund for an outbound flight that was cancelled by the airline. The process is insane. It is impossible to talk to anyone other than a chatbot. Finally, after numerous enquiries, today my "options for refund" arrived via email. Turns out that anything other than a travel voucher with the same company involves a 35 Euro admin fee and will take months, even though the cancellation came from their side. Ripoff!

Please avoid at all costs Please avoid at all costs. Our tickets were cancelled with back In June with no explanation. We rebooked direct with the same airline as the flights were available but now 13 weeks later still no refunds. All we are getting is your refund will be issued soon. You are risking your money and your trip being ruined by booking with this company.

Awful service been waiting since June… Awful service been waiting since June unable to get through by phone. Sent many emails which come back. Now going through resolver and if no luck will take it further. Booked same flights as friends Turkish Airlines They booked direct got their refunds I booked through last minuite and no refund. Company has no customer service and is a shambles. Desperately need these funds back now so disappointed!

SCAMMERS This company are a complete joke, you just cannot make contact with them, have tried on numerous occasions without success. I booked with them on 11/01/20 for flights to Cardiff, I have a ten digit booking reference no, they now ask you for a nine digit ref and your original ref.no is not recognised. I did receive a credit note against my original booking then received a new invoice dated 22/10/20.. I have a horrible feeling that I have been scammed, cannot make any headway through my bank either.. DO NOT USE THESE TRICKSTERS..