Terrible Customer Service - AVOID! I have been trying for over a month to get a refund for an outbound flight that was cancelled by the airline. The process is insane. It is impossible to talk to anyone other than a chatbot. Finally, after numerous enquiries, today my "options for refund" arrived via email. Turns out that anything other than a travel voucher with the same company involves a 35 Euro admin fee and will take months, even though the cancellation came from their side. Ripoff!

Awful service been waiting since June… Awful service been waiting since June unable to get through by phone. Sent many emails which come back. Now going through resolver and if no luck will take it further. Booked same flights as friends Turkish Airlines They booked direct got their refunds I booked through last minuite and no refund. Company has no customer service and is a shambles. Desperately need these funds back now so disappointed!

We booked by Booking.com a trip for 4… We booked by Booking.com a trip for 4 persons to Dubrovnik. Flight + hotel. When I paid, immediately I was sent to "Lastminute.com". Never heard of it!! I had to cancel the whole trip 14 days later, because the flights to Durbrovnik by Air Serbia were cancelled. So now I lose all my money! 3.200€!! Although I contacted the hotel as Air Serbia, and they confirmed that they send the money back to Lastminute.com. I have thes on mail, but the only money I got back is 202€!!! Lawyer is contacted, and confirmed to take the case! Please NEVER book with Lastminute.com!! I lose now 3.000€!! De Preter K.

Looters Shame that big companies with valid registered IDs are allowed to be a scam. Banks should blacklist them for any transactions going to the merchant . They just take the money and never pay the airlines . Airlines just get to know a booking id which is incomplete as they never got money . Pathetic . Business model has been shaped to loot people. The company should be blacklisted in the interest of people who can’t go through such stressful experience

Booked a trip that had a total of £900… Booked a trip that had a total of £900 with £50 deposit. Then I read reviews on the hotel and they were awful (READ REVIEWS BEFORE BOOKING). So I then cancelled and rebooked a different hotel, and got charged £557 cancellation fee even tho I cancelled within 2 hours of booking. Biggest legit scammers out there