Quick resolution (Fraud) Update, the situation was quickly solved and I have received the money back. I have used this site in the past and so I will continue to use even though there has been this problem, which has been solved. Fraud, they took my money without a reservation (the hotel reservation failed because the credit card was refused, but they took the money anyway, how this is possible!!!)

Total Scam "Full Flex Ticket" criminals - they appear with different name Bravofly and when you call you get Lat Minute Travel. We lost a full flex ticket because they were unable to change dates even they promised to do so. later they claimed the ticket was still active and considered it a no-show. We called multiple times to resolve but without success to resolve the situation. They just repeatedly assured they are still working on it then an auto-generated email from a different company then Bravofly instead Last Minute ended up in spam folder and the 2 weeks response frame in that email never has been brought to our attention nor a call to them was indicative about that 14d time frame or email sent to us.

Booked through Google Booked through Google, only to find out it was actually through LMT. After the stay, had separate charges from both LastMinuteTravel and the hotel. Called the hotel to say they shouldn't have charged me, they responded that LMT had not provided payment, so I am responsible and to call LMT. Was on hold for 1/2 hour before having to hang up due to other responsibilities. Surpised that Google allows such a disreputable company operate under their name.

Disgusting approach by customer… Disgusting approach by customer service. They charged me twice for the air tickets my account was overdrawn. Simply said it is not their fault and I should be contacting my bank and air line. Both Bank and Airline said it wasn't them at fault. And It is the Lastminute.com, Who act as my travel agent. Call three times and last one simply said, if you out of money it is not my problem. you can stave to death. I am waiting their response back from after formally complain through "Ajust" but seems like I am loosing money on this. I should have looked at the reviews and not gone ahead with them.

After an earlier review I had a… After an earlier review I had a response from Last Minute on 21 August, promising feedback on the issue I raised within 28 days. Well it's now 29 September and still I have heard nothing. Only another 2 months before the first anniversary of my mother's death which caused the problem with my short break!