Awful service been waiting since June… Awful service been waiting since June unable to get through by phone. Sent many emails which come back. Now going through resolver and if no luck will take it further. Booked same flights as friends Turkish Airlines They booked direct got their refunds I booked through last minuite and no refund. Company has no customer service and is a shambles. Desperately need these funds back now so disappointed!

If I could give zero stars I would If I could give zero stars I would. DO NOT USE last minute! They do not confirm your flights instantly like other companies, so by the time they get round to booking them the seats are gone!!!! As happened in our case, go direct with the airline and get instant confirmation! These people are not transparent about their processes as when you send your money you care only sending a booking request NOT confirming a booking! BEWARE

Avoid at all costs We have been trying to get our money back from this company since June. No one can afford to lose hundreds and hundreds of pounds but I’d been hoping to take my wife on a few days holiday in scotland because she has a tumour on her kidney and is now quite unwell. I feel that last minute don’t care one jot about our situation and it seems the only Avenue open now is legal action and involving the press. It’s absolutely scandalous.

Total Scam "Full Flex Ticket" criminals - they appear with different name Bravofly and when you call you get Lat Minute Travel. We lost a full flex ticket because they were unable to change dates even they promised to do so. later they claimed the ticket was still active and considered it a no-show. We called multiple times to resolve but without success to resolve the situation. They just repeatedly assured they are still working on it then an auto-generated email from a different company then Bravofly instead Last Minute ended up in spam folder and the 2 weeks response frame in that email never has been brought to our attention nor a call to them was indicative about that 14d time frame or email sent to us.

Quick resolution (Fraud) Update, the situation was quickly solved and I have received the money back. I have used this site in the past and so I will continue to use even though there has been this problem, which has been solved. Fraud, they took my money without a reservation (the hotel reservation failed because the credit card was refused, but they took the money anyway, how this is possible!!!)