LM give Booking.com a bad name! As others have said, LM customer service won't do anything except acknowledge your request. I needed to delay a departure date due to Covid and they just kept delaying until the point it was too late and more costly to make changes. Funny how they give you access to make the booking but not to amend it. Maybe because they want to charge more money for late changes. Be very careful and please note that some holidays supplied on the Booking.com site are actually supplied by Lastminute.

Terrible Customer Service - AVOID! I have been trying for over a month to get a refund for an outbound flight that was cancelled by the airline. The process is insane. It is impossible to talk to anyone other than a chatbot. Finally, after numerous enquiries, today my "options for refund" arrived via email. Turns out that anything other than a travel voucher with the same company involves a 35 Euro admin fee and will take months, even though the cancellation came from their side. Ripoff!

SCAMMERS This company are a complete joke, you just cannot make contact with them, have tried on numerous occasions without success. I booked with them on 11/01/20 for flights to Cardiff, I have a ten digit booking reference no, they now ask you for a nine digit ref and your original ref.no is not recognised. I did receive a credit note against my original booking then received a new invoice dated 22/10/20.. I have a horrible feeling that I have been scammed, cannot make any headway through my bank either.. DO NOT USE THESE TRICKSTERS..

Please avoid at all costs Please avoid at all costs. Our tickets were cancelled with back In June with no explanation. We rebooked direct with the same airline as the flights were available but now 13 weeks later still no refunds. All we are getting is your refund will be issued soon. You are risking your money and your trip being ruined by booking with this company.

Avoid at all costs We have been trying to get our money back from this company since June. No one can afford to lose hundreds and hundreds of pounds but I’d been hoping to take my wife on a few days holiday in scotland because she has a tumour on her kidney and is now quite unwell. I feel that last minute don’t care one jot about our situation and it seems the only Avenue open now is legal action and involving the press. It’s absolutely scandalous.