If I could give zero stars I would If I could give zero stars I would. DO NOT USE last minute! They do not confirm your flights instantly like other companies, so by the time they get round to booking them the seats are gone!!!! As happened in our case, go direct with the airline and get instant confirmation! These people are not transparent about their processes as when you send your money you care only sending a booking request NOT confirming a booking! BEWARE

Awful service been waiting since June… Awful service been waiting since June unable to get through by phone. Sent many emails which come back. Now going through resolver and if no luck will take it further. Booked same flights as friends Turkish Airlines They booked direct got their refunds I booked through last minuite and no refund. Company has no customer service and is a shambles. Desperately need these funds back now so disappointed!

Looters Shame that big companies with valid registered IDs are allowed to be a scam. Banks should blacklist them for any transactions going to the merchant . They just take the money and never pay the airlines . Airlines just get to know a booking id which is incomplete as they never got money . Pathetic . Business model has been shaped to loot people. The company should be blacklisted in the interest of people who can’t go through such stressful experience

Terrible standards and foreign customer service in India Scam! They sell single rooms as doubles and the hotels say 5* but are not- This is the sites rating no way five star- avoid this company scam Holidays poor quality and use customer services companies based aboard - golden bay hotel- falling apart AVOID THEM !

Disgusting approach by customer… Disgusting approach by customer service. They charged me twice for the air tickets my account was overdrawn. Simply said it is not their fault and I should be contacting my bank and air line. Both Bank and Airline said it wasn't them at fault. And It is the Lastminute.com, Who act as my travel agent. Call three times and last one simply said, if you out of money it is not my problem. you can stave to death. I am waiting their response back from after formally complain through "Ajust" but seems like I am loosing money on this. I should have looked at the reviews and not gone ahead with them.